Favour Thomas

I am a dedicated and empathetic Customer Care Representative with over three years of experience in delivering exceptional support in fast-paced environments. My journey in customer service has equipped me with the skills to manage inquiries, resolve issues efficiently, and maintain high levels of customer satisfaction. I pride myself on my excellent communication and problem-solving abilities, which allow me to remain calm and patient even under pressure.

In my current role at ABC Telecoms Ltd., I handle over 60 customer interactions daily, achieving a remarkable 95% satisfaction rating. I have successfully resolved various customer complaints related to billing and service issues, guiding them through troubleshooting steps and service upgrades. My collaboration with technical and sales teams ensures seamless customer experiences, and my meticulous record-keeping in the CRM system contributes to operational efficiency.

Previously, as a Customer Service Associate at Jumia Nigeria, I assisted customers with order placements and returns, while also promoting special offers that boosted monthly sales by 15%. My commitment to providing outstanding service has earned me the “Top Performer of the Month” award four times. I am passionate about enhancing customer experiences and look forward to bringing my expertise to a new opportunity.