Oluwatobiloba Oyesanya

I am a dedicated customer service professional with over 5 years of experience delivering premium support to clients. My journey in customer service has equipped me with exceptional communication skills, problem-solving abilities, and a strong capacity for teamwork in fast-paced environments. I have a proven track record of improving customer satisfaction and retention through efficient service and effective complaint resolution.

In my current role as a Customer Service Representative at Mano Africa, I handle inbound and outbound calls, delivering timely and effective support while managing route schedules to maximize efficiency. My previous experiences at Jumia Nigeria and Marizain Concepts have further honed my skills, where I successfully increased customer retention by 15% and contributed to a 20% boost in company production. I am passionate about creating positive customer experiences and continuously seek to improve service processes.