Belinda Wakasa

As a dedicated customer representative at MyCredit Ltd, I have successfully implemented personalized customer service strategies that led to a remarkable 15% increase in customer satisfaction scores. My role involves collaborating with cross-functional teams to streamline processes, which has resulted in a 30% reduction in response times and enhanced overall efficiency. I take pride in my ability to handle an average of 50 customer inquiries daily, achieving a 95% resolution rate through effective communication and problem-solving skills.

During my industrial attachment as a cashier at Naivas Supermarket, I processed over 300 transactions daily with 100% accuracy, ensuring customer satisfaction through prompt service and effective complaint resolution. My contributions helped increase daily sales by 15% through strategic promotions and upselling. I am currently pursuing a Bachelor of Commerce in Finance at Pwani University, expected to graduate in 2025, and I am eager to leverage my skills and experiences in a challenging new role.