Pamela Kamau

In my role as a Customer Service Assistant, I analyzed KPIs and customer feedback, leading to a 15% improvement in service quality. I streamlined office operations and facilitated smooth transactions, resulting in a 25% increase in processing efficiency.

As a Call Centre Agent, I elevated customer satisfaction by addressing inquiries and delivering customized resolutions, achieving a 20% increase in satisfaction ratings. I streamlined operations, reducing call handling time by 30%, and monitored KPIs to improve service quality by 15%.

As an Inventory Assistant, I improved customer satisfaction by addressing inventory issues and streamlining management operations. I utilized inventory management software to ensure precise tracking and implemented strategies that led to a 15% increase in service quality ratings.

In my role as a Loan Officer, I facilitated loan processes and enhanced processing speed by 25%. I developed repayment plans and cultivated referral networks, achieving a 30% increase in loan applications.

As a Financial Advisor, I delivered tailored investment advice and expanded the client base through effective networking. I managed a portfolio worth over $1M, achieving a 10% average return on investment.

During my industrial attachment, I drove sales in retail channels and established strong relationships with retailers. I managed company assets, leading to a 10% reduction in asset losses.

As an intern at Grafco SACCO, I managed reception duties and customer service, significantly improving loan collection rates through effective credit control.

Achieved Kenya Certificate of Secondary Education, focusing on a broad curriculum that prepared for further education.

Completed ICT Proficiency training, gaining essential skills in information and communication technology.