Jane Irungu

I am a dynamic and results-oriented Customer Service Representative with extensive experience in resolving customer issues and enhancing customer satisfaction. My approach is rooted in strong communication, active listening, and a friendly, empathetic demeanor. I thrive in fast-paced environments and have a proven ability to handle complex inquiries while collaborating effectively with teams to improve operational efficiency and service delivery.

Throughout my career, I have delivered top-tier customer service by anticipating customer needs and providing personalized assistance across various channels, including in-store, phone, and online interactions. I have acted as the escalation point for complex customer issues, driving timely resolutions and improving client retention rates. My adeptness at utilizing CRM systems has allowed me to streamline customer interactions and ensure accurate records, enhancing overall service quality.