George Aketch
@georgeaketch1
Diligent customer care professional committed to excellence and satisfaction.
KenyaWhat I'm looking for
As a dedicated customer care professional, I have honed my skills over the years to ensure that customer needs are met with the utmost efficiency and professionalism. My journey began in 2008, and since then, I have consistently exceeded performance and service quality targets. I thrive on resolving issues and creating mutually beneficial solutions that enhance customer satisfaction.
Throughout my career, I have worked in various capacities, from Customer Service Representative to Customer Service Officer, and even as a Sales Administrator. My experience at Kijani Holdings Limited, Watu Credit Limited, and Jamii Telecommunications Limited has equipped me with the ability to handle complex customer inquiries, promote products, and gather valuable feedback to improve service delivery. I am passionate about fostering positive customer relationships and ensuring compliance with company policies.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Kijani Holdings Limited
Dec 2024 - Present (7 months)
Greeted and attended to walk-in customers in a friendly, efficient, and professional manner. Resolved customer complaints and escalated complex issues to supervisors as needed, while promoting and cross-selling products and services based on customer needs.
Customer Service Officer
Watu Credit Limited
Apr 2022 - Aug 2024 (2 years 4 months)
Responded to customer inquiries via various channels in a timely and professional manner. Handled customer complaints, troubleshooted issues, and provided effective solutions, while maintaining and updating customer records in the company's CRM system.
Customer Service Representative
Ngao Credit Limited
Jan 2022 - Apr 2022 (3 months)
Identified and addressed customer needs and concerns, ensuring resolution to customer satisfaction. Gathered and analyzed customer feedback to identify service gaps and opportunities for improvement, while resolving complex or escalated customer issues.
Sales Administrator
Jamii Telecommunications Limited
Dec 2015 - Jan 2019 (3 years 1 month)
Processed sales orders and converted leads to customers upon payment receipt. Responded to general customer inquiries and complaints in a timely manner, resolving issues based on company policy.
Customer Service Officer
Jamii Telecommunications Limited
Nov 2012 - Dec 2015 (3 years 1 month)
Resolved escalated customer complaints and logged customer/employee queries. Provided direct technical support to customers on installations, usage, or maintenance, ensuring high customer service quality.
Customer Service Representative
Horizon Contact Centre Limited
Feb 2011 - Nov 2013 (2 years 9 months)
Maintained customer experience levels within stipulated quality standards and handled objections by building rapport with customers. Updated information onto the CRM and recognized opportunities for cross-selling to customers.
Shop Supervisor
Inscor Kenya Ltd
Oct 2009 - Aug 2010 (10 months)
Promoted and resolved customer complaints in a timely and professional manner. Monitored daily retail competitors and sent pricing information to the corporate office, while completing daily paperwork and computer entries.
Store Keeper
Inscor Kenya Ltd
Oct 2008 - Oct 2009 (1 year)
Implemented and enforced daily operating procedures to ensure stores were clean, adequately stocked, and organized. Supervised and disciplined all store employees, while ensuring merchandise was displayed attractively and safely.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Management
Diploma, Purchasing and Supplies Management
Completed a diploma program focusing on purchasing and supplies management. Gained knowledge in procurement processes, supply chain logistics, and inventory control.
Kenya Institute of Management
Advanced Certificate, Purchasing and Supplies Management
Obtained an advanced certificate in purchasing and supplies management. Developed advanced skills in strategic sourcing, vendor management, and supply chain optimization.
St. Mary's Boys Secondary School
KCSE, General Studies
Completed the Kenya Certificate of Secondary Education. Focused on a broad curriculum to prepare for higher education.
Kingongo Primary School
KCPE, General Studies
Completed the Kenya Certificate of Primary Education. Developed foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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