Aspeter Mwambu

As a Client Support Officer, I collaborated with client relationship teams to enhance customer experience and boost utilization of Cash Management products. I resolved customer service issues promptly and maintained high standards of service, contributing to business growth through effective resource management and product knowledge facilitation.

In my role as a Clearing and Settlement Analyst, I ensured quality assurance for incoming salaries and cheques, processed customer queries, and managed fund recalls. My focus was on accuracy and customer satisfaction in all transactions.

As a Customer Service Representative at Tim Hortons, I handled cash transactions, interacted directly with customers, and educated them about new products, ensuring high levels of customer satisfaction.

In my role at M & J Gallant Food Inc., I provided customer service by handling cash and directly interacting with customers, ensuring they were informed about new products and satisfied with their experience.

As a Customer Care Representative at Safaricom, I addressed customer issues related to products and services, ensuring satisfaction and quality service, which led to recognition for excellence in customer management.

As a Sales Executive, I was responsible for selling loans and asset financing, account opening, and providing general banking services, which enhanced my administrative and organizational skills.

As a Data Entry Clerk, I focused on data entry tasks, enhancing my typing speed and clerical skills, which were essential for maintaining accurate records.

During my academic attachment as an Accounts Clerk, I recorded expenditures, prepared vouchers, and reconciled bank statements, gaining first-hand experience in government accounting systems.

Studied Business Administration with a focus on Accounting. Developed skills in financial management, accounting principles, and business operations.

Grade: B plain

Activities and societies: Served as Netball Captain and Hostel Prefect.

Completed secondary education and attained the Kenya Certificate of Secondary Education (KCSE) with a grade of B plain.

Grade: B plain

Completed primary education and attained the Kenya Certificate of Primary Education (KCPE) with a grade of B plain.