Open to opportunities

Belindah Moroathsehla

@belindahmoroathsehla

Senior Technical Account Manager driving customer success, product adoption, and enterprise retention across global tech.

South Africa

Message

What I'm looking for

I seek a senior customer-facing role where I can drive adoption, retain enterprise clients, influence product roadmaps, and lead cross-functional teams.

I am a Senior Technical Account Manager and Customer Success leader with 18 years' experience managing enterprise client portfolios, driving product adoption, and delivering measurable ROI across global technology firms. I build trusted relationships from C-suite to engineering, lead technical onboarding and integrations, and consistently retain clients through proactive engagement and escalation management.

My career highlights include maintaining a 100% renewal rate at SAS Institute, designing IBM's first Value Add Services performance management system, and accelerating merchant onboarding at Maite Inc. I simplify complex technical processes, influence product roadmaps with customer insights, and align technical strategy with business outcomes in multi-regional environments.

Experience

Work history, roles, and key accomplishments

Current

Senior Partner Enablement Manager

Current

Maite Inc

Mar 2023 - Present (2 years 8 months)

Enable partners to sell and implement Cybersource acceptance solutions by delivering training, technical sales support and enablement resources, accelerating merchant onboarding and contributing to AI-driven chatbot support enhancements.

Partner Enablement Payment Solutions Onboarding CyberSource Training Technical Sales Support Chatbot Stakeholder Management

Senior Technical Account Manager

SAS Institute

Apr 2020 - Feb 2023 (2 years 10 months)

Built strategic enterprise partnerships to maximize SAS solution value and drove retention, achieving a 100% renewal rate through proactive engagement, upsell identification, and escalation reduction.

Technical Account Management & Customer Success SAS Renewal Management Stakeholder Engagement Upselling SLA Management

Value Add Services Lead

IBM

Jan 2019 - Mar 2020 (1 year 2 months)

Managed regional delivery of Enhanced Technical Support, GTMS and ECS services, developing the first Value Add Services performance management system to monitor trends and drive service improvements.

Service Delivery Performance Management GTM ECS ITIL

Software Lifecycle Manager

IBM

Jul 2016 - Jan 2019 (2 years 6 months)

Led regional deployment of service delivery plans, support metrics and optimization initiatives, delivering cost savings and improving NPS from 45% to 87% through cross-regional service improvements.

Lifecycle Management NPS ITIL

Enhanced Technical Support Advocate

IBM

Jan 2016 - Jun 2016 (5 months)

Provided onsite technical account management for a major financial services client, leading escalations, conducting monthly business reviews and improving SLA adherence and service perception.

Technical Account Management Escalation Management SLA Incident Management

Service Delivery Manager

IBM

Jun 2015 - Dec 2015 (6 months)

Served as single point of contact for an onsite financial services ECM engagement, managing SLA governance, escalations, capacity reporting and improving resolution times through proactive monitoring.

Service Delivery ECM SLA Management Capacity Planning Client Engagement

IT Specialist - Software Support

IBM

Feb 2007 - Jun 2015 (8 years 4 months)

Provided first- and second-line support for global IBM customers across AIX, AS/400 and IBM Storage, reducing repeat incidents by creating troubleshooting guides and improving resolution times.

IBM AIX AS 400 Troubleshooting Technical Support Knowledge Management