LMLondiwe Mdluli
@londiwemdluli
Technology enthusiast with 4 years in customer success management.
South AfricaWhat I'm looking for
I am a technology enthusiast with four years of experience in service delivery management and program management, focusing on maintaining strong customer relationships. My journey has allowed me to manage a diverse portfolio of strategic accounts, where I have successfully liaised with C-level stakeholders to help them realize the pivotal role of technology in digitally transforming their businesses.
In my most recent role as an Account Manager at Peach Payments, I managed a portfolio of 400 merchants across Gauteng and KZN, achieving 100% revenue targets on a month-on-month basis and growing existing revenue by over 90%. My ability to use data modeling methods to identify key revenue drivers has been instrumental in driving growth and success.
Previously, as a Customer Success Account Manager at Microsoft, I managed service contracts worth $300,000 across a diverse portfolio of public sector customers. I aligned with Microsoft’s sales strategy to cross-sell cloud offerings, achieving an impressive 85% year-over-year cloud consumption growth across my accounts. My experience in stakeholder management and solutions selling has equipped me with the skills to drive revenue and maintain sound relationships.
Experience
Work history, roles, and key accomplishments
Account Manager
PeachPayments
Mar 2021 - Dec 2024 (3 years 9 months)
Managed a portfolio of 400 merchants across Gauteng and KZN, focusing on revenue growth through new business generation and cross-selling for existing clients. Achieved 100% revenue targets on a month-over-month basis and significantly grew existing revenue by over 90%. Utilized data modeling methods to identify key revenue drivers and industries contributing to overall growth.
MIManaged Microsoft Services contracts valued at $300,000 across a diverse portfolio of public sector customers. Aligned with Microsoft’s sales strategy to cross-sell offerings across Azure, M365, and Dynamics365, achieving 85% year-over-year cloud consumption growth. Liaised with C-suite stakeholders to drive revenue through solution selling and maintaining sound relationships.
QA Automation Engineer
Accenture
Mar 2017 - Jan 2018 (10 months)
Implemented and maintained frontend testing frameworks using Selenium and WebdriverIO. Conducted comprehensive manual, automation, integration, and regression testing. Monitored the test environment status, including data quality, scheduled and unscheduled downtimes, performance, and readiness.
Education
Degrees, certifications, and relevant coursework
UPUniversity of Pretoria
Bachelor of Information Science, Information Science
Studied Information Science at the University of Pretoria from January 2014 to May 2017. The program focused on the principles and practices of information management.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
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