Looking for a job

Belen Higueras

@belenhigueras

Message

I manage SaaS implementations and customer success for growth-stage technology clients.

United Kingdom

Message

At Customer.io, I work with marketing, product growth, and tech teams to manage their implementation of the messaging platform. I bring 5+ years of customer success experience across SaaS, enterprise relationships, and implementation.

Previously at Noda, I project-managed IoT hardware and SaaS implementations across a $2M ARR client portfolio. At Gartner, I managed EMEA enterprise territories worth $4M–$10M ARR and connected executive clients with research and industry analysts.

Experience

Work history, roles, and key accomplishments

Customer Success Manager, Scale

Customer.io

Mar 2024 - Feb 2026 (1 year 11 months)

• Working with marketing, product growth, and tech teams, managing their implementation of the Customer.io software.

Viaje

Career Break

Mar 2023 - Feb 2024 (11 months)

• Lived in Seoul and attended Korean language school. Traveled around Asia and Europe.

Customer Success + Implementation

Noda

Oct 2021 - Mar 2023 (1 year 5 months)

• Climate-tech SaaS startup providing smart building intelligence using AI and aggregated data via APIs & IoT sensors.
• Series A -> Series B ($90M) led by Northzone, SoftBank, JLL Spark.
• Project-managed the implementation of IoT hardware and a SaaS tool across a $2M ARR client portfolio.

Client Partner, Enterprise

Gartner

Jan 2019 - Jun 2021 (2 years 5 months)

• Point of connection between clients, research (e.g. Magic Quadrant, Hype Cycle), and industry analysts.
• Managed various Enterprise territories across EMEA ($4M - $10M ARR).

Researcher

University of Warwick

Mar 2017 - Sep 2017 (6 months)

• Awarded a £1500 grant to work on a research project in Hong Kong.
• Supervised by Professor Rebecca Earle, and presented at the ICUR 2017 conference.