In my current Global Client Success Manager role, I manage the client success lifecycle from onboarding to renewal, focusing on retention and measurable client value. I partner with global enterprise clients on tailored solutions and expansion opportunities.
I also lead and mentor a team of Business Analysts, using structured coaching and success metrics to improve project delivery and team performance.
As Implementation Manager, I oversaw client onboarding projects from requirements capture through solution design and configuration. I contributed to improving implementation velocity by 20% and worked with developers on features for international payroll systems.
Earlier, as Senior Business Analyst, I helped deliver tailored client solutions and managed payroll component setups. As Vendor Account Manager, I managed a global supplier network, negotiated contract terms, and worked to improve service delivery.
