I have worked remotely with US-based pet-care businesses since 2022, supporting customers across customer service, sales, operations, and quality assurance.
At WagMates Academy, I handled customer enquiries, complaints, and follow-ups, helping clients feel heard and supported while finding practical solutions to their concerns. I also managed leads and customer information through HubSpot, supported payment-related processes through Stripe, and contributed to social media and day-to-day operations.
Alongside customer support, I developed and maintained quality assurance processes across customer communications, sales calls, website updates, lead qualification, and trainer videos. I used ChatGPT to help structure call quality evaluations, improving consistency and efficiency across the review process.
Previously, I managed sales enquiries at Dogwise Academy and gained customer-service experience in pet retail, Continente, FNAC, and clothing retail. I am fluent in Portuguese and English, highly organized, and comfortable independently managing priorities in fast-paced remote environments.
