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Beatrice Gheorghe

@beatricegheorghe

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Technical Support Engineer with strong communication and problem-solving skills.

Romania

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What I'm looking for

I am looking for a role that offers growth opportunities and professional development in a collaborative environment.

I am a dedicated Technical Support Engineer with a proven track record of providing exceptional customer service and technical support. Currently, I serve as the primary point of contact for customers at Adobe, where I ensure prompt resolution of technical issues and contribute to the development of product content. My ability to troubleshoot and resolve complex problems has been instrumental in maintaining high customer satisfaction levels.

With a background in technical support and management, I have honed my skills in communication, negotiation, and team collaboration. I thrive in fast-paced environments and am committed to continuous professional development. I seek a company that values growth opportunities and fosters a culture of learning and stability.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Adobe

Oct 2022 - Present (2 years 7 months)

Act as the primary point of contact for customers regarding technical issues with Adobe applications. Provide timely responses and solutions for technical challenges while adhering to Service Level Agreement guidelines. Manage high-priority incidents and contribute to knowledge base development.

Technical Support Customer Service Troubleshooting Cloud Infrastructure Incident Management Communication Problem Solving

Technical Support Specialist

TP-Link

Apr 2020 - Sep 2022 (2 years 5 months)

Manage support operations through inbound and outbound calls and online ticketing systems. Ensure efficient service delivery and maintain documentation of customer interactions while prioritizing critical issues.

Technical Support Customer Service Documentation Research Communication Time Management

Assistant Manager

S.C. MARKWEB S.R.L

Oct 2020 - Jan 2022 (1 year 3 months)

Support managers and specialists by performing coordination and organizational tasks, including drafting correspondence and reports.

Coordination Organizational Skills Communication Administrative Support

Financial Accountant

P4CARDS

Dec 2018 - Jan 2020 (1 year 1 month)

Provide support for POS device operations for Unicredit Bank customers, managing communications and ensuring compliance with standard operating procedures.

Accounting Customer Support Compliance Documentation Communication Research Time Management

Customer Care Agent

Teleperformance

Jul 2018 - Nov 2018 (4 months)

Manage support activities through inbound calls and online ticketing, providing tailored solutions to customer issues in accordance with company procedures.

Customer Service Problem Solving Communication Ticketing Systems Service Delivery

Bartender

DNATA.s.r.l

Jul 2017 - May 2018 (10 months)

Adhere to service guidelines while taking and serving customer orders, ensuring satisfaction and maintaining company standards.

Customer Service Menu Knowledge Order Management Communication

Marketing Manager

SC.LIAL MARKET&GRILL SRL

Apr 2013 - Jun 2017 (4 years 2 months)

Strategically plan and manage restaurant operations, ensuring high standards of service and customer satisfaction while optimizing efficiency across departments.