Alexandra Gergei
@alexandragergei
Dedicated technical support professional excelling in customer-focused troubleshooting.
RomaniaWhat I'm looking for
I am a motivated technical support and customer care professional with experience in remote troubleshooting, VPNs, networking, Windows Server, Citrix and ServiceNow. I bring a strong problem-solving mindset, fast learning ability and a history of supporting customers across technical and billing environments while improving interdepartmental communication.
I have worked in technical support, translation for public-sector clients, call centers and retail roles where I developed perseverance, POS operation, teamwork and advanced computer skills. I seek to contribute reliability, clear communication and continuous improvement to a collaborative team focused on excellent customer outcomes.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
CGS
Oct 2023 - Present (2 years)
Provided remote technical assistance and troubleshooting for customers, resolving issues with VPN, networking, Windows Server, Remote Desktop and Citrix to maintain service continuity.
Translation Agent
DA Languages
Mar 2024 - Jan 2025 (10 months)
Interpreted for UK public sector clients, facilitating communication between Romanian-speaking individuals and service providers to ensure accurate information exchange.
TEManaged customer inquiries and resolved issues via remote channels, improving call flow efficiency and strengthening interdepartmental communication.
Customer Care Agent
CGS
Sep 2023 - Sep 2024 (1 year)
Worked in billing department handling customer billing queries and account issues to ensure accurate billing and customer satisfaction.
Cashier / Sales Assistant
Rewe Romania
Jan 2010 - Oct 2022 (12 years 9 months)
Operated point-of-sale and supported sales floor activities, delivering customer service, processing transactions, and collaborating with team members to meet store goals.
Education
Degrees, certifications, and relevant coursework
Chemistry High School, Tarnaveni
High School Diploma, Transport Technician
2018 - 2021
Completed High School Diploma with a focus on chemistry and transport technician field between 2018 and 2021.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
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