I'm looking for a role where I can apply my experience in SaaS and application support to solve client issues, improve user satisfaction, and contribute to a collaborative team.
AULooking for a job
Adela User
@adelacc
Tech-savvy Application Support Specialist skilled in SaaS, CMS & CRM troubleshooting, testing, and documentation.
RomaniaWhat I'm looking for
I am an Application Support & QA Specialist with over a decade of experience supporting SaaS, CRM, and CMS platforms for global clients. My expertise covers troubleshooting, regression testing, bug tracking, and technical documentation, with proven results such as reducing resolution times, optimizing 30+ client websites, and creating 50+ SOPs and user guides.
I am comfortable collaborating across technical and business teams, having provided support via Zendesk, Jira, Salesforce, and ServiceNow, while also managing projects and ERP processes. I enjoy solving complex problems, building user trust, and ensuring seamless system performance.
Beyond work, I am passionate about continuous learning, knowledge sharing, and adapting to new technologies. I am currently relocating permanently to France, and I am open to both fully remote opportunities and international collaboration under a B2B framework.
Experience
Work history, roles, and key accomplishments
FR
Current
Application Support Specialist
Freelancer
May 2018 - Present (7 years 5 months)
Resolved 1000+ monthly support tickets using Zendesk and Jira across CMS, CRM, and SaaS platforms
Conducted manual testing for 20+ web applications, identifying and reporting 300+ bugs
Monitored 30+ client websites, optimizing SEO, uptime, and performance using GTmetrix and PageSpeed
Created 50+ SOPs, guides, and documentation that improved user onboarding and reduced repeat support tickets
RIProvided application support to 300+ franchisees, resolving issues on CRM, POS, and LMS platforms
Processed over 200 support tickets/month, maintaining SLA and ensuring uptime for critical systems
CSDelivered L1 technical support for 100+ users weekly, resolving incidents related to account access, billing, and configurations
Achieved a 95%+ first contact resolution rate, boosting customer satisfaction (CSAT)
BA
Assistant Manager and Receptionist
Barre Fitness Academy
Jun 2016 - Mar 2020 (3 years 9 months)
Managed front-desk operations for 100+ clients weekly, overseeing scheduling, billing, and event coordination
Organized 15+ internal marketing campaigns, managed invoicing and inventory
PR
PHP Developer
Pentalog Romania
Sep 2012 - Oct 2015 (3 years 1 month)
Developed and maintained 20+ responsive websites using PHP, MySQL, and CMS platforms (WordPress, Magento, Joomla, Drupal, Liferay)
Mentored junior developers and successfully managed 10+ full project cycles from concept through delivery
AL
Technical Support Specialist
ALARMCOD
Nov 2008 - Aug 2012 (3 years 9 months)
Handled ongoing L1/L2 support for software and CCTV systems, and configured 30+ DVR and alarm systems
Produced 20+ user-friendly technical manuals, improving client onboarding and reducing support inquiries
Education
Degrees, certifications, and relevant coursework
UBUniversity of Bucharest
Bachelor's, Computer Science
2004 - 2007
Gained foundational knowledge in various aspects of computer science.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Romania
FranceSalary expectations
24k-60k EUR
Social media
Job categories
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