Cozmin Suciu
@cozminsuciu
I resolve end-user technical issues through structured triage, troubleshooting, SQL investigation, and clear communication.
RomaniaWhat I'm looking for
At The Access Group, I'm the first point of contact for end users, resolving incidents and service requests through phone, email, chat, and ticketing systems.
I troubleshoot endpoints, accounts, connectivity, and core applications; use SQL to investigate and safely update internal data; and escalate P1/P2 incidents to Tier 2/3 when needed. I maintain detailed ticket records, communicate clear updates and ETAs, and work within SLA/OLA, security, and incident-management practices.
My background also includes customer-facing call center and online marketing work, including outreach to healthcare clients in English. I bring experience in customer service, client prospecting, knowledge-base improvement, and supporting new-user onboarding.
Experience
Work history, roles, and key accomplishments
-Served as the first point of contact for end users via phone, email, chat, and ticketing systems.
-Triaged, categorised, and prioritised incidents and service requests in line with Access Group SOPs.
-Performed first-line troubleshooting across endpoints, accounts, connectivity, and core applications.
-Escalated P1/P2 incidents promptly to Tier 2/3 according to the incident severity matrix.
-Main
CGS (Computer Generated Solutions)
Worked as CGS (Computer Generated Solutions) at 5 mos.
Contacted new clients in the healthcare field via phone in English. Identified business expansion opportunities and facilitated collaboration with the company.
- contacting new clients in the health care field via phone ( English )
- giving the oportunity to expand their work field and colaborate with the company
Internet Marketing OnLine Timisoara
Worked as Internet Marketing OnLine Timisoara at Full-time.
Education
Degrees, certifications, and relevant coursework
David Prodan highschool
PRODAN
Phone-Based Customer Service
Issued Mar 2021
University of Alba Iulia
Mathematics and Computer Science
Customer Service: Problem Solving and Troubleshooting
Issued Mar 2021
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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