Alex Pitigoi
@alexpitigoi
Calm, organized technical support specialist delivering customer-focused solutions and continuous improvement.
What I'm looking for
I am a calm, organized, and sociable technical support professional with experience providing user-focused support for warehouse management software and broad customer-service roles. I thrive on solving problems with a positive, open mindset and clear communication.
I have delivered technical support across phone, email and ticketing systems, assisted customers with troubleshooting, and resolved complaints according to procedures while maintaining professionalism and empathy. My background includes roles at a warehouse software provider and a customer service company, where I developed adaptability, organization, and resourcefulness.
I am highly motivated to build a stable, long-term career, learn from skilled colleagues, and continue improving my technical and interpersonal capabilities in supportive, growth-oriented environments.
Experience
Work history, roles, and key accomplishments
Associate Technical Support Engineer
The Access Group
May 2024 - Present (1 year 5 months)
Provided technical support for warehouse management software via ticketing, phone, and email, resolving issues professionally and improving customer satisfaction.
Customer Service Representative
Majorel Strategy & Expertise
Sep 2021 - Dec 2023 (2 years 3 months)
Ensured customer satisfaction by handling inquiries and complaints via email, chat, and phone, recording changes and following procedures to resolution.
Education
Degrees, certifications, and relevant coursework
Colegiul Tehnic Azur
Technical Diploma, Technical Education
2018 - 2020
Completed technical studies at Colegiul Tehnic Azur in Timișoara from 2018 to 2020.
Masarykova
Secondary Education (exchange/transfer), General Secondary Education
2015 - 2016
Attended Masarykova in Plzen during the 2015–2016 academic year.
Mittelschule an der Anton-Günther-Straße
Secondary Education (exchange/transfer), General Secondary Education
2014 - 2015
Attended Mittelschule an der Anton-Günther-Straße in Dachau during the 2014–2015 academic year.
Colegiul National de Arta Ion Vidu
Secondary Education Diploma, Arts
2007 - 2014
Completed secondary education at Colegiul National de Arta Ion Vidu in Timișoara from 2007 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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