Ioan Done

Supported all stores by logging issues into a ticketing system and offering technical assistance. Participated in 24 store openings, ensuring smooth IT operations and managing an IT asset tracking system. Developed presentations to improve ticketing system usage for stores.

Troubleshooted system and desktop problems, diagnosing and resolving hardware/software incidents. Installed and supported office applications, processing incidents and requests within SLA limits. Performed basic Active Directory administration and documented processes.

Evaluated and resolved technical issues received via a ticketing system, providing timely solutions. Ensured the functioning and updates of management, ERP, and WMS systems. Collaborated with third-party partners and contributed to new IT solution implementations.

Provided software assistance and guidance to users via phone, email, or in person, ensuring continuous application functionality. Handled technical and functional incidents, escalating as needed using ticketing systems. Maintained an updated knowledge database by documenting issues and solutions.

Managed the logistic department, coordinating accommodation and transport for staff on international projects. Maintained continuous communication with suppliers and apartment owners to ensure timely deliveries and smooth operations. Handled administrative tasks including invoice checking, record keeping, and managing company vehicles.

Focused on specialization in public policies and institutional management. Provided specialized training for graduates from the Bachelor’s program in Political Science, ensuring training at European standards in the field of political science. Maintained a balance between theoretical specialization and practical training, enabling master’s students to accumulate practical knowledge and skills.

Focused on achieving objectives and competencies in political science. Grasped fundamental concepts in political science and analyzed and interpreted data from real-world professional contexts and specialized literature. Utilized modern information technologies in various economic, administrative, educational, and research settings.

Understood best practices for permissions and authentication, firewalls, and file management. Analyzed system properties and processes and troubleshooted user, application, and hardware issues. Configured and managed software, storage, and processes and services.

Gained basic knowledge to perform IT security tasks and work in the cybersecurity field. Prepared for the CompTIA Security+ exam (SY0-601).

Grade: 8.5

Gained knowledge about architectures, models, protocols, and network elements essential for supporting large companies. Developed the ability to build simple local area networks (LANs) and perform basic configurations for routers and switches.

Grade: 9

Gained knowledge to configure a simple database with a few tables, index the tables, and create relationships between them. Learned to use advanced tools for work and automation including views, prepared statements, triggers, cursors, transactions, stored functions, and procedures.