basudeb Puhan
@basudebpuhan
Customer Support & Client Success professional applying structured research, accuracy checks, and clear communication.
IndiaWhat I'm looking for
I’m a detail-oriented Customer Support & Client Success professional focused on resolving client questions with a disciplined, guideline-driven approach. I rely on clear written and verbal communication in English, conversational Hindi, and native Odia to keep conversations professional and outcomes dependable.
In my self-directed independent research practice (Jan 2024–Present), I cross-check and compare information from 5+ sources per task to verify accuracy, credibility, and relevance before drawing conclusions. I organize large volumes of information efficiently and consistently, a habit I align directly with following support playbooks and workflows under time constraints.
I’m also comfortable working in remote, deadline-driven environments using digital tools like Google Search/Maps, MS Office, Jupyter Notebook, and Git/GitHub. Alongside my B.Tech in CSE & IT, I’ve built projects such as a real-time face detection system (Python, OpenCV) and an image classification model (Python, TensorFlow, CNN), reinforcing my analytical thinking and judgment.
Experience
Work history, roles, and key accomplishments
Independent Research Practice
Self-Directed
Jan 2024 - Present (2 years 6 months)
Conduct regular self-directed research on Indian markets, business, and current affairs across multiple online sources. Cross-check and compare information from 5+ sources per task to verify accuracy and communicate clear conclusions using a guideline-driven, detail-first approach.
Education
Degrees, certifications, and relevant coursework
GITA Autonomous College, Bhubaneswar
Bachelor of Technology, Computer Science & Engineering and IT
2023 -
Grade: CGPA: 7.7/10
Activities and societies: Academic projects include real-time face detection (~92% accuracy) with Python/OpenCV and an image classification model (>90% accuracy) with Python/TensorFlow/CNN.
B.Tech in CSE & IT (3rd year, pursuing) at GITA Autonomous College, Bhubaneswar, with CGPA 7.7/10. Completed coursework while building student projects in areas like face detection and image classification.
AIMS College, Markona
Higher Secondary Certificate, Higher Secondary (Class XII)
2021 - 2023
Grade: 74.5%
Completed Class XII education at AIMS College, Markona, finishing with 74.5%.
Motto High School, Motto
Secondary School Certificate, Secondary (Class X)
2021 -
Grade: 73%
Completed Class X education at Motto High School, Motto, with 73%.
Availability
Location
IndiaAuthorized to work in
Job categories
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