Nikki G
@nikkig
Customer support specialist delivering ITIL-led, SLA-focused issue resolution.
IndiaWhat I'm looking for
I’m a customer support professional with 2+ years of experience delivering high-quality virtual and email-based support in fast-paced environments. I bring a process-driven mindset with ITIL Foundation knowledge, handling Incident and Change Management while ensuring SLA adherence, accurate documentation, and structured issue resolution.
I’ve supported customers and partnered with product and global teams using tools like ServiceNow, Jira, Slack, and Confluence to improve user experience and streamline operations. Beyond support, I’ve contributed to dataset labeling as an AI Trainer and supported data-driven decision-making with Excel, Power BI, and Google Sheets—always focusing on accuracy, stakeholder communication, and continuous improvement.
Experience
Work history, roles, and key accomplishments
AI Trainer
Aligner
Jan 2025 - Aug 2025 (7 months)
Achieved 98%+ accuracy in dataset labeling by annotating visual, text, and audio data in Labelbox to improve AI training quality. Coordinated with global AI teams to support timely project delivery.
Business Analyst
SuperProcure
Feb 2023 - Mar 2023 (1 month)
Prepared adoption, compliance, and user adherence reports using Excel, Power BI, and Google Sheets to support data-driven decisions. Cleaned datasets, automated bulk contract/rates/geofence uploads, and delivered training plus weekly CEO progress updates.
Education
Degrees, certifications, and relevant coursework
Priyadarshini College of Engineering
Bachelor of Engineering (B.E.), Engineering
Completed the B.E. degree at Priyadarshini College of Engineering in 2017.
Hislop Junior College
H.S.C., Higher Secondary
Completed the H.S.C. at Hislop Junior College in 2012.
Lokmanya Tilak Vidyalaya
S.S.C., Secondary School
Completed the S.S.C. at Lokmanya Tilak Vidyalaya in 2010.
Coursera
Google IT Support Certificate, IT Support
Completed the Google IT Support certificate on Coursera.
ITIL Foundation Certification
ITIL Foundation, IT Service Management
Completed an ITIL Foundation certification.
Microsoft Virtual Academy (MVA)
Microsoft Web Developer (MVA), Web Development
Completed the Microsoft Web Developer program (MVA).
Skill Nation
Power BI; ChatGPT for Office Certificates, Business Intelligence & AI Tools
Completed the Power BI and ChatGPT for Office certificates from Skill Nation.
Freedom with AI
Generative AI Tools Certificate, Generative AI
Completed the Generative AI Tools certificate (Freedom with AI).
Dreamport
Travel Manager Certificate, Travel Management
Completed a Travel Manager certificate from Dreamport.
Canva
Canva Design Journey Certificate, Graphic Design
Completed the Canva Design Journey certificate from Canva.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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