Aaditya Tripathi
@aadityatripathi
Dedicated customer service professional with expertise in data analysis.
What I'm looking for
I am a dedicated customer service professional with extensive experience in delivering high-quality client support and optimizing service operations. My proficiency in leveraging tools like Python, SQL, Tableau, and Excel has enabled me to enhance customer experiences, manage workflows, and streamline processes effectively. I am known for my exceptional communication skills and adaptability, which allow me to resolve complex client issues and drive customer satisfaction.
Throughout my career, I have achieved service delivery excellence and have been recognized for my commitment to providing customer-centric solutions that align with business objectives. My certifications in Global IT Support, Amazon AWS, and Python Programming further validate my expertise in the field. I am passionate about continuous learning and have gained hands-on experience in developing machine learning models, which I believe will be invaluable in my future endeavors.
Experience
Work history, roles, and key accomplishments
CX Data Moderation & Administration
TTEC Customer Solutions
Feb 2022 - Present (3 years 5 months)
This position integrates customer support and data moderation & compliance functions to enhance operational efficiency and uphold a high standard of customer service.
CX Quality Operations
Amazon Development Centre
Aug 2022 - Jan 2024 (1 year 5 months)
Managed user feedback data using data analysis tools to enhance customer experience and boost overall productivity.
Machine Learning Trainee
DDUGKY-NASSCOM
Jan 2022 - Aug 2022 (7 months)
Gained hands-on experience in developing, testing, and deploying machine learning models.
Customer Service Associate
SureVin BPO Pvt Ltd
Nov 2019 - Dec 2020 (1 year 1 month)
Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
Education
Degrees, certifications, and relevant coursework
Barkatullah University
B.Sc. in Electronics Equipment, Electronics Equipment (PMEE)
2017 - 2020
Gained theoretical knowledge and practical experience, equipping with the skills necessary to design, develop, and maintain advanced electronic systems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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