BHBart Hooghiemstra
@barthooghiemstra
Freelance customer service agent with expertise in machine learning.
NetherlandsWhat I'm looking for
As a dedicated freelance customer service agent, I have honed my skills in providing exceptional support across various platforms, including chat, email, and phone. My experience spans multiple roles, from assisting customers at Conversation24 to training new employees and addressing software support issues. My commitment to customer satisfaction drives me to maintain direct communication with developers, ensuring that all concerns are promptly addressed.
In addition to my customer service expertise, I have a strong background in machine learning assistance, where I engage in tasks such as administration, transcription, and translation for Welocalize and Lausanne Business Solutions. My entrepreneurial spirit led me to establish Zaa-Zaa, a dropship webshop focused on sustainable products for children, where I collaborated with artisans to create unique wooden items. My diverse experiences have equipped me with a robust skill set that I am eager to leverage in future opportunities.
Experience
Work history, roles, and key accomplishments
Chat Operator | Software Support
Conversation24
Sep 2023 - Present (1 year 9 months)
As a freelance customer service agent, I assist and satisfy customers while training new employees and addressing software support issues, maintaining direct contact with developers.
Customer Machine Learning Assistant
Lausanne Business Solutions
Nov 2021 - Present (3 years 7 months)
Freelance duties encompass data entry, administrative tasks, translation, and transcription in the field of Machine Learning.
Machine Learning Assistant
Welocalize
Jan 2022 - Present (3 years 5 months)
Freelance tasks including administration, transcription, translation, and constructing sentences for BART linguistic solutions.
Customer Service Agent
Digital Customer Care Company
Jun 2023 - Sep 2023 (3 months)
Freelance remote customer service agent ensuring exceptional customer assistance through chat, email, and phone support.
Owner
Zaa-Zaa - Dropship Webshop
Jan 2021 - Jan 2023 (2 years)
Founded Zaa-Zaa, a dropship webshop focusing on sustainable baby and toddler products, collaborating with artisans to produce wooden and sustainable items.
Restaurant Manager
Cafe du Midi
Feb 2019 - Oct 2021 (2 years 8 months)
Ensured exceptional guest experience, overseeing restaurant operations, inventory management, invoicing, and quality control while fostering communication between kitchen and service teams.
Campsite Representative
Venue Holidays
Apr 2018 - Jul 2018 (3 months)
Managed a campsite, handling accommodation cleanliness, guest check-in/check-out, guest interaction, reservations, and administrative tasks.
Education
Degrees, certifications, and relevant coursework
Bart hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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