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@rowinsmith
Customer support professional delivering empathetic, solution-oriented service for webshops and remote teams.
I am a customer support and backoffice agent with hands-on experience supporting webshops and remote customers. I bring practical retail and service experience from roles at Albert Heijn and restaurant Robuust, plus internship experience in youth sports care.
Since September 2024 I have worked remotely as a customer support/backoffice agent, focusing on problem resolution, order management, and clear communication. I prioritize responsiveness and creating positive customer experiences.
My education includes Sport Science studies at HAN Nijmegen and a HAVO diploma from Cals College; I combine formal training with real-world service roles to adapt quickly and learn on the job.
I am passionate about e-commerce, social media support, and continuous improvement, and I bring adaptability, planning, and problem-solving to every role I take on.
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Work history, roles, and key accomplishments
Smoothly
Sep 2024 - Present (1 year 2 months)
Working remotely for webshops handling customer inquiries and backoffice tasks, improving response times and customer satisfaction since Sept 2024.
Robuust
Sep 2022 - Apr 2023 (7 months)
Worked in restaurant service, delivering customer-facing hospitality, managing orders, and maintaining service standards between Sept 2022 and Apr 2023.
Albert Heijn
Sep 2018 - Feb 2022 (3 years 5 months)
Provided customer support and backoffice assistance for e-commerce operations, resolving inquiries and improving order handling processes during tenure.
Partou
Nov 2020 - Jun 2021 (7 months)
Completed an internship at a sports BSO supporting activities and care for children, contributing to program delivery and daily operations.
Degrees, certifications, and relevant coursework
HBO Propedeuse, Sport Science
2020 - 2022
Studied Sport Science at HAN University of Applied Sciences, completing coursework from September 2020 to March 2022.
HAVO Diploma, General Secondary Education (HAVO)
2015 - 2020
Completed HAVO secondary education at Cals College from September 2015 to July 2020 and obtained a HAVO diploma.
Primary Education
2007 - 2015
Attended primary education at Basisschool 't Schoolhuys in Houten from June 2007 to July 2015.
Software and tools used professionally
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