RSRowin Smith
@rowinsmith
Customer support professional delivering empathetic, solution-oriented service for webshops and remote teams.
NetherlandsWhat I'm looking for
I am a customer support and backoffice agent with hands-on experience supporting webshops and remote customers. I bring practical retail and service experience from roles at Albert Heijn and restaurant Robuust, plus internship experience in youth sports care.
Since September 2024 I have worked remotely as a customer support/backoffice agent, focusing on problem resolution, order management, and clear communication. I prioritize responsiveness and creating positive customer experiences.
My education includes Sport Science studies at HAN Nijmegen and a HAVO diploma from Cals College; I combine formal training with real-world service roles to adapt quickly and learn on the job.
I am passionate about e-commerce, social media support, and continuous improvement, and I bring adaptability, planning, and problem-solving to every role I take on.
Experience
Work history, roles, and key accomplishments
Customer Support / Backoffice Agent
Smoothly
Sep 2024 - Present (1 year 3 months)
Working remotely for webshops handling customer inquiries and backoffice tasks, improving response times and customer satisfaction since Sept 2024.
Service Staff
Robuust
Sep 2022 - Apr 2023 (7 months)
Worked in restaurant service, delivering customer-facing hospitality, managing orders, and maintaining service standards between Sept 2022 and Apr 2023.
AHCustomer Support Agent
Albert Heijn
Sep 2018 - Feb 2022 (3 years 5 months)
Provided customer support and backoffice assistance for e-commerce operations, resolving inquiries and improving order handling processes during tenure.
PAIntern
Partou
Nov 2020 - Jun 2021 (7 months)
Completed an internship at a sports BSO supporting activities and care for children, contributing to program delivery and daily operations.
Education
Degrees, certifications, and relevant coursework
HSHAN University of Applied Sciences
HBO Propedeuse, Sport Science
2020 - 2022
Studied Sport Science at HAN University of Applied Sciences, completing coursework from September 2020 to March 2022.
Cals College
HAVO Diploma, General Secondary Education (HAVO)
2015 - 2020
Completed HAVO secondary education at Cals College from September 2015 to July 2020 and obtained a HAVO diploma.
Basisschool 't Schoolhuys
Primary Education
2007 - 2015
Attended primary education at Basisschool 't Schoolhuys in Houten from June 2007 to July 2015.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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