Open to opportunities

Rowin Smith

@rowinsmith

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Customer support professional delivering empathetic, solution-oriented service for webshops and remote teams.

Netherlands

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What I'm looking for

I am seeking remote or webshop customer-support roles where I can solve problems, improve processes, and deliver friendly, efficient service while growing in e-commerce and backoffice responsibilities.

I am a customer support and backoffice agent with hands-on experience supporting webshops and remote customers. I bring practical retail and service experience from roles at Albert Heijn and restaurant Robuust, plus internship experience in youth sports care.

Since September 2024 I have worked remotely as a customer support/backoffice agent, focusing on problem resolution, order management, and clear communication. I prioritize responsiveness and creating positive customer experiences.

My education includes Sport Science studies at HAN Nijmegen and a HAVO diploma from Cals College; I combine formal training with real-world service roles to adapt quickly and learn on the job.

I am passionate about e-commerce, social media support, and continuous improvement, and I bring adaptability, planning, and problem-solving to every role I take on.