quinten erasmus
@quintenerasmus
Multilingual customer support specialist and web developer delivering empathetic, tech-savvy solutions.
NetherlandsWhat I'm looking for
I am a multilingual customer support specialist with over four years of experience assisting international users in fast-paced, high-pressure environments. I communicate fluently in Dutch and English and speak French, troubleshooting web, mobile, and browser-based apps while guiding users of varying technical skill levels.
In frontline roles I served thousands of customers, resolved real-time issues calmly, gathered recurring feedback, and contributed to service and process improvements. As a freelance web developer I design and optimize responsive websites focused on speed, usability, SEO-friendly structure, and mobile performance using HTML, CSS, beginner JavaScript, WordPress and Shopify.
I am remote-ready, adaptable, and eager to join mission-driven teams where I can combine customer empathy, escalation management, and technical problem-solving to improve user experiences and operational outcomes.
Experience
Work history, roles, and key accomplishments
Freelance Web Developer
Freelance
Jan 2024 - Present (1 year 8 months)
Designed and optimized responsive websites for small businesses, improving load times and usability using WordPress/Shopify and front-end performance best practices.
Train Attendant
Eurostar/Thalys (Railrest)
Jan 2022 - Present (3 years 8 months)
Served as primary contact for thousands of passengers, resolving onboard issues in real time, communicating in Dutch and English, and relaying recurring feedback to improve service operations.
Sales Associate
Albert Heijn
Jan 2018 - Jan 2022 (4 years)
Delivered efficient customer service in a high-volume retail environment, handled transactions and inquiries, and maintained stock accuracy and merchandising standards.
Education
Degrees, certifications, and relevant coursework
CSB Amsterdam
High School Diploma, General Secondary Education
Completed High School Diploma at CSB Amsterdam focusing on general secondary education.
HAHogeschool van Amsterdam
Bachelor of Science, Aviation Studies
Completed a Bachelor of Science in Aviation Studies at Hogeschool van Amsterdam, graduated in 2024.
Availability
Location
NetherlandsAuthorized to work in
Job categories
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