nova BoucherNB
Open to opportunities

nova Boucher

@novaboucher

Results-driven customer service professional with extensive B2B and B2C experience.

Netherlands

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a results-driven customer service professional with extensive experience in both B2B and B2C environments. My expertise lies in utilizing CRM systems effectively, managing orders, and providing technical support, all while maintaining a strong focus on customer satisfaction. I take pride in my ability to resolve issues quickly, as evidenced by my impressive 82% First Call Resolution (FCR) score. My multilingual communication skills in English, French, and Spanish, along with basic Dutch, enable me to connect with diverse clients and drive measurable improvements in service delivery.

Throughout my career, I have achieved significant milestones, such as streamlining the customer inquiry resolution process to boost FCR and resolving complex logistics and payment issues that have led to increased customer satisfaction. My collaborative approach has allowed me to work across departments to translate and optimize web content, enhancing user experience and reducing technical errors. I am passionate about delivering exceptional service and continuously seek opportunities to improve processes and outcomes.

Experience

Work history, roles, and key accomplishments

ZA

Sales Assistant & Customer Service Agent

ZARA

Mar 2021 - Aug 2022 (1 year 5 months)

Provided exceptional customer service by assisting with product selection and transactions. Maintained knowledge of current collections and supported visual merchandising efforts to enhance the shopping experience.

Education

Degrees, certifications, and relevant coursework

University of Groningen logoUG

University of Groningen

LLB, European & International Law

BS

British International High School

Advanced Levels, General Certificate Of Secondary Education

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
nova Boucher - B2B Sales & Fraud Analyst - BELSIMPEL | Himalayas