nova Boucher

I am a results-driven customer service professional with extensive experience in both B2B and B2C environments. My expertise lies in utilizing CRM systems effectively, managing orders, and providing technical support, all while maintaining a strong focus on customer satisfaction. I take pride in my ability to resolve issues quickly, as evidenced by my impressive 82% First Call Resolution (FCR) score. My multilingual communication skills in English, French, and Spanish, along with basic Dutch, enable me to connect with diverse clients and drive measurable improvements in service delivery.

Throughout my career, I have achieved significant milestones, such as streamlining the customer inquiry resolution process to boost FCR and resolving complex logistics and payment issues that have led to increased customer satisfaction. My collaborative approach has allowed me to work across departments to translate and optimize web content, enhancing user experience and reducing technical errors. I am passionate about delivering exceptional service and continuously seek opportunities to improve processes and outcomes.