MAMonica Arowolo
@monicaarowolo
Experienced customer service representative with a passion for excellence.
NetherlandsWhat I'm looking for
I am a seasoned Customer Service Representative with over seven years of experience in delivering exceptional service and support. My journey has equipped me with the skills to manage customer inquiries effectively, ensuring satisfaction and loyalty. At Light In The BOX, I honed my ability to respond to over 120 customer inquiries daily, utilizing platforms like ZenDesk and Gorgias to maintain meticulous records and resolve issues promptly.
My role as a Social Media Manager and Administrative Support Officer at the Empowerment & Kindness Institute allowed me to oversee marketing campaigns for a thriving community of over 260,000 followers. I successfully executed strategies that boosted customer satisfaction by 20% and improved response times by 70%. My dedication to operational excellence and superior service delivery has consistently driven results and fostered positive customer relationships.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Light In The BOX
Oct 2022 - May 2024 (1 year 7 months)
As a Customer Service Representative, I responded to customer inquiries via email and chat, addressing product-related questions and resolving issues promptly. I documented customer interactions and collaborated with cross-functional teams to ensure customer satisfaction, managing over 120 inquiries daily.
Customer Support Agent
Historical Black Apparel
Feb 2020 - Apr 2023 (3 years 2 months)
Resolved customer queries via email and live chat, establishing a friendly rapport with customers. Managed inquiries through ticketing platforms and provided excellent service using Zendesk and Gorgias.
Social Media Manager / Administrative Support Officer
Empowerment & Kindness Institute
Feb 2017 - Jan 2023 (5 years 11 months)
Oversaw social media marketing campaigns and managed content for over 260,000 followers across various platforms. Executed marketing strategies and designed engaging content using Canva, significantly boosting customer satisfaction and response times.
Customer Support Agent / Administrative Support Officer
Kids Bargain World
Feb 2017 - Jan 2019 (1 year 11 months)
Managed customer inquiries via Help Desk, assisting with complaints, order tracking, and billing queries. Developed content topics for social media marketing and handled day-to-day activities.
Education
Degrees, certifications, and relevant coursework
ALAlison
Diploma in Customer Service, Customer Service
2020 - 2020
Completed a diploma in Customer Service, focusing on essential skills and techniques for effective customer interaction and support.
Ladoke Akintola University Of Technology
Bachelor of Technology, Technology
2007 - 2013
LAUTECH
Certificate in ICT, Information and Communication Technology
2007 - 2007
Completed a certificate in ICT, enhancing skills in information and communication technology.
Availability
Location
NetherlandsAuthorized to work in
Job categories
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