Open to opportunities

Banna Qadir

@bannaqadir

Message

Results-driven Sales Account Manager with 15+ years driving revenue growth and client success.

Canada

Message

What I'm looking for

I seek a client-focused sales or account role where I can drive revenue growth, lead cross-functional initiatives, and improve customer outcomes in a collaborative, data-driven environment.

I am a results-driven Sales Account Manager with over 15 years of experience across administration, account management, and client services, including five years in SaaS, IT, and MSP environments.

I specialize in building trust, translating insights into action, and delivering measurable revenue growth — from increasing monthly recurring revenue 18X to boosting ARR by 30–40% through targeted contract renegotiations.

My approach blends data-driven decision-making with strong cross-functional collaboration; I have reduced issue resolution time by 50% and improved client satisfaction and retention through strategic business reviews and process improvements.

I lead with client advocacy and strategic planning, consistently exceeding sales targets, improving operational efficiency, and empowering teams to deliver exceptional service.

Experience

Work history, roles, and key accomplishments

Account Manager

F12.net

Jun 2023 - Jun 2025 (2 years)

Increased monthly recurring revenue 18x in 3 months through strategic upsells and business re-evaluation; reduced issue resolution time by 50% and improved client satisfaction by 25% via quarterly business reviews.

Account Management SaaS Sales Upselling Client Relationships CRM (Salesforce)Cross Functional Collaboration Data Analysis Customer Success

Key Account Manager

Delivery Hero

Feb 2022 - Mar 2023 (1 year 1 month)

Managed key restaurant accounts, achieving highest individual revenue growth for 9 months and increasing ARR 30–40% through contract renegotiations; maintained 99% client feedback score and drove market share gains.

Key Account Management Contract Negotiation Revenue Growth Sales Strategy CRM Stakeholder Management

Account Manager

Delivery Hero

Apr 2021 - Feb 2022 (10 months)

Executed sales and account activities, contributing to regional revenue increases and high client retention by signing 150+ clients and improving acquisition by 20%.

Proposal Development CRM Market Expansion Customer Onboarding Relationship Building

Sales Executive

Delivery Hero

Jan 2021 - Apr 2021 (3 months)

Signed 150+ clients in 3 months, driving a 35% regional market share increase and improving client retention through post-sale support and accurate sales record keeping.

Business Development Cold Outreach Sales Proposals Sales Reporting CRM Regional Growth

Administration Manager

Britannia Educational Services and Consultancy

Sep 2019 - Dec 2020 (1 year 3 months)

Directed a team of 35 consultants and implemented administrative systems that boosted student enrollments 200%, increased operational efficiency 50%, and improved client retention 25%.

Team Leadership Operations Management Process Improvement Client Relations Records Management Microsoft Office Google Workspace

Records Administrator

Britannia Educational Services and Consultancy

Nov 2015 - Sep 2019 (3 years 10 months)

Managed records and reporting processes that improved decision-making time by 30%, reduced processing time 20%, and achieved a 96% customer satisfaction rate.

Records Management Reporting Process Optimization Customer Service Data Entry File Organization