Bamidele Victoria

I am a customer-focused Virtual Executive Assistant and Customer Service professional with hands-on experience supporting remote teams and managing client communications. I use CRM systems, remote collaboration tools, and organized workflows to deliver timely, empathetic support.

At JJ Center Inc. I supported data analysis and KPI reporting to evaluate organizational performance and produced research-driven reports that informed operational improvements. I collaborate effectively across functions using Slack and Google Workspace to drive results.

Previously, as a Customer Support Representative at Esfat Shopping Mall, I managed phone and email inquiries, maintained CRM records, conducted product research, and improved documentation accuracy and data entry efficiency by 20%. My early hospitality training at R&A City Hotel strengthened my front-desk, administrative, and guest-service skills.

I am comfortable with remote work tools and committed to process optimization, clear communication, and dependable execution. I am open to remote roles where I can contribute to customer satisfaction, KPI-driven improvements, and efficient virtual operations.