Ikeike Deborah

I’m a results-driven Executive Virtual Assistant and Customer Service Specialist with 5+ years of experience supporting business operations, executives, and client relationships. I’m reliable, proactive, and highly organized, bringing strong communication and problem-solving to fast-paced remote environments.

In my roles, I manage executive emails, scheduling, onboarding, compliance documentation, reporting, and record keeping. I also handle high-volume customer interactions—at a call center I managed 180+ daily interactions with a 90% resolution rate, maintained CRM tickets, escalated issues, and consistently achieved top performance.

I’m focused on measurable outcomes: I improved customer satisfaction from 85% to 97%, maintained 95%+ QA scores, and exceeded KPIs consistently. I also generate revenue through cross-selling, while using tools like Zendesk, Salesforce, and Google Workspace to streamline workflows and support excellent service.