OJOkoroma Juliet
@julietngoziokoroma
Executive Virtual Assistant and Operations Support Specialist.
NigeriaWhat I'm looking for
I am an Executive Virtual Assistant and Operations Support Specialist with over eight years of progressive experience, advancing from Customer Service Representative to Chief Operations Officer. I specialize in executive-level support, multi-time-zone scheduling, async communication, and process optimization to enable leaders to focus on strategic priorities.
In my most recent COO role I managed complex communications, calendar and travel logistics, light bookkeeping, and cross-functional coordination, driving measurable improvements — including a 30% boost in executive efficiency, 25% operational efficiency gains, and cost reductions of ₦1.4M annually.
I leverage productivity and AI tools (Google Workspace, Asana, ClickUp, Zapier, QuickBooks, HubSpot, Salesforce, Notion, Calendly, Slack, Zoom, Canva) to streamline workflows, reduce manual tasks, and deliver reliable, discreet executive partnership in remote environments.
Experience
Work history, roles, and key accomplishments
Chief Operations Officer
Billion Suite Hotel
Jan 2023 - Jan 2025 (2 years)
Delivered executive-level support to the CEO and directed operations, implementing workflows that cut annual costs by ₦1.4M, increased operational efficiency 25%, and grew monthly revenue from ₦2M to ₦15M (650% increase).
Customer Service Representative
Billion Suite Hotel
Jan 2022 - Jan 2023 (1 year)
Managed high-volume email and call communications (200+ emails weekly, 50+ calls), resolved 100+ customer issues monthly and maintained a 95% guest satisfaction rate through effective issue resolution.
Customer Service Representative
Hilton Leisure Hotel
Jan 2020 - Jan 2022 (2 years)
Managed over 5,000 annual room bookings and applied guest retention strategies to improve repeat engagement and booking workflows.
Customer Service Representative
Finotel Classic Hotel
Jan 2018 - Jan 2019 (1 year)
Maintained and updated 1,000+ guest records monthly, reducing follow-up errors by 25% through accurate data entry and record management.
Education
Degrees, certifications, and relevant coursework
Short-term rental Academy
Fundamentals of Short-Term Rental, Airbnb, Property management , Real Estate
2026 - 2026
Grade: Honours
Graduated with Honors
GOIT Support Fundamentals Certificate, Information Technology
Completed the Google IT Support Fundamentals certification to develop core IT support knowledge and foundational technical skills.
Digital Witch Support Community
Certificate, IT Support and Virtual Assistance
Completed training in IT support and virtual assistance through the Digital Witch Support Community program.
FOFederal University of Technology, Owerri
Bachelor of Technology, Biochemistry
Completed a Bachelor of Technology in Biochemistry, focusing on applied biochemical principles relevant to laboratory and technical support.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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