Juliet Ngozi Okoroma

JO

Looking for a job

Juliet Ngozi Okoroma

@julietngoziokoroma

Executive Virtual Assistant and Operations Support Specialist.

What I'm looking for

I am seeking a remote executive or operations role where I can provide proactive executive support, streamline processes, leverage productivity tools and AI, and contribute to strategic growth in a collaborative, trust-based environment.

I am an Executive Virtual Assistant and Operations Support Specialist with over eight years of progressive experience, advancing from Customer Service Representative to Chief Operations Officer. I specialize in executive-level support, multi-time-zone scheduling, async communication, and process optimization to enable leaders to focus on strategic priorities.

In my most recent COO role I managed complex communications, calendar and travel logistics, light bookkeeping, and cross-functional coordination, driving measurable improvements — including a 30% boost in executive efficiency, 25% operational efficiency gains, and cost reductions of ₦1.4M annually.

I leverage productivity and AI tools (Google Workspace, Asana, ClickUp, Zapier, QuickBooks, HubSpot, Salesforce, Notion, Calendly, Slack, Zoom, Canva) to streamline workflows, reduce manual tasks, and deliver reliable, discreet executive partnership in remote environments.

Experience

Work history, roles, and key accomplishments

BH

Customer Service Representative

Billion Suite Hotel

Jan 2022 - Jan 2023 (1 year)

Managed high-volume email and call communications (200+ emails weekly, 50+ calls), resolved 100+ customer issues monthly and maintained a 95% guest satisfaction rate through effective issue resolution.

Customer Service Phone Support Customer Satisfaction CRM Phone Communication Phone Phonetics Email Email Communication Email Support Calendar Management Calendar Organization Meeting Coordination Meeting Preparation Travel Coordination Travel Management Customer Support Administrative Support Administrative Assistant

HH

Customer Service Representative

Hilton Leisure Hotel

Jan 2020 - Jan 2022 (2 years)

Managed over 5,000 annual room bookings and applied guest retention strategies to improve repeat engagement and booking workflows.

Customer Service Customer Support Customer Experience Customer Success Customer Retention Customer Relationship Management Email Email Support Email Communication Phone Support Phone Communication Phone Skills Phonetics Chat Support ChatGpt Travel Coordination Travel Management Calendar Management

FH

Customer Service Representative

Finotel Classic Hotel

Jan 2018 - May 2019 (1 year 4 months)

Maintained and updated 1,000+ guest records monthly, reducing follow-up errors by 25% through accurate data entry and record management.

Customer Support CRM Communication Customer Service Calendar Management Travel Management Email Communication Shared Email Management Email Support Phone Support Phone Communication Phone Skills Phonetics Chat Support

Education

Degrees, certifications, and relevant coursework

HA

HubSpot Academy

Service Hub Software

2026 - 2026

Specialized in Customer Service, Customer Support, Customer Experience,

SA

Short-term rental Academy

Fundamentals of Short-Term Rental, Airbnb, Property management , Real Estate

2026 - 2026

Grade: Honours

Graduated with Honors

GO

Google

IT Support Fundamentals Certificate, Information Technology

Completed the Google IT Support Fundamentals certification to develop core IT support knowledge and foundational technical skills.

DC

Digital Witch Support Community

Certificate, IT Support and Virtual Assistance

Completed training in IT support and virtual assistance through the Digital Witch Support Community program.

FO

Federal University of Technology, Owerri

Bachelor of Technology, Biochemistry

Completed a Bachelor of Technology in Biochemistry, focusing on applied biochemical principles relevant to laboratory and technical support.

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