Elizabeth Idama

I’m an Administrative Virtual Assistant with 3+ years of experience providing high-level executive support and exceptional customer service. I focus on results through strong communication, time management, and problem-solving.

In my Executive Virtual Assistant role, I handle inbox and calendar management and prepare presentations that keep leadership focused. I also improved executive productivity by enhancing inbox management processes, reducing inbox clutter by 30%, while supporting faster, clearer decision-making.

I complement support work with research and data work—conducting in-depth web research to produce reports that improved strategic planning and decision-making by 25%. Previously as a Customer Support Representative, I managed up to 50 inquiries daily with a 95% customer satisfaction rate, maintaining accurate records and improving service delivery by 15% through effective follow-ups.