Open to opportunities

Bamgbopa Emmanuel

@bamgbopaemmanuel

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MCT-certified IT Support Engineer specializing in Microsoft 365, Azure, and infrastructure.

Canada

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What I'm looking for

I seek a role providing hands-on systems and network support, opportunities to lead cloud migrations and automation projects, collaborative culture, clear SLAs, and room for technical growth in Microsoft/Azure and security domains.

I am an MCT and AZ-900 certified IT Support Engineer with 7+ years of hands-on experience troubleshooting hardware and software, resolving LAN connectivity issues, and delivering both on-site and remote end-user support. I specialize in Microsoft systems (Microsoft 365, Entra ID/Azure), virtualization, network devices (switches, routers, firewalls), and security solutions, and I drive improvements in efficiency and customer satisfaction by meeting and exceeding SLAs.

I have led cloud migrations to Microsoft 365, administered Intune, Defender, and Purview for 1,000+ users, developed automation scripts for Windows 11 rollouts, and created knowledge-base and onboarding documentation that improved team performance and reduced incident recurrence. I seek to apply my technical and interpersonal strengths—problem-solving, clear communication, and collaboration—to deliver reliable, secure IT services and support organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Remote System Administrator

Current

Evident IT

Jun 2025 - Present (1 year)

Provided remote and onsite administration for multi-site clients, managing Microsoft Entra ID, Intune, Defender and Purview for 1,000+ users and leading cloud migrations from on-premises file shares and Exchange to Microsoft 365.

Entra ID Intune Azure AD PowerShell Endpoint Security

Remote L3 Technical Support Engineer

Time Doctor

Oct 2021 - Sep 2024 (2 years 11 months)

Resolved 95% of customer incidents within SLAs and led software deployments using JAMF, Group Policy and SCCM, driving a 20% reduction in recurring incidents and improving customer satisfaction by 15%.

Technical Support Jamf Group Policy SCCM Root Cause Analysis Incident Management Customer Onboarding SLA Management

Microsoft 365 SME / End User Support

Venture Garden Group

Jul 2019 - Oct 2021 (2 years 3 months)

Delivered Microsoft 365 and Azure support, reducing average resolution time to 30 minutes, led upgrades that cut downtime 52%, and trained team members to improve team performance by 30%.

Azure Active Directory VPN Onboarding Technical Documentation Training Incident Response

IT Support & System Administrator

Medison Specialist Women’s Hospital

Nov 2017 - Jul 2019 (1 year 8 months)

Provided 1st/2nd line support and led EHR implementation from paper to electronic in under three months, reducing administrative overhead 50% and improving data retrieval by 25%.

EHR Patch Management