sam joseph

I am an IT Support Engineer and recent Master of Science in Cybersecurity graduate with over four years of hands-on experience in Windows environments, VMware virtualization, Microsoft 365 administration, backup and storage (Veritas NetBackup/EMC Networker), and endpoint management. I have a strong customer-service mindset, routinely providing L1 support, troubleshooting hardware and software, managing assets, and resolving incidents within SLA-driven environments.

I specialize in security operations, vulnerability assessment, and security monitoring while automating processes to improve efficiency; notable achievements include increasing backup success rates from 98% to 99.99%. I hold CompTIA A+, CCNA, and ITIL v4 certifications and seek roles where I can apply my virtualization, networking, and security skills to protect and optimize enterprise IT systems.