Francis xavier vincent
@francisxaviervincent
Experienced Azure Cloud Administrator and Technical Support Engineer.
CanadaWhat I'm looking for
I am a seasoned Azure Cloud Application Analyst and Level 2 Support Engineer with extensive expertise in crafting and deploying cost-efficient solutions within both on-premises and cloud ecosystems. My professional journey is marked by a consistent record of enhancing application performance, driving down operational expenses, and rigorously applying security best practices.
My proficiency encompasses a broad array of Azure services, including App Services and Active Directory. I excel at fine-tuning cloud resources to achieve peak performance and cost optimization, ensuring that the infrastructure not only meets but exceeds business requirements. My experience includes successful migrations to cloud environments, comprehensive training for clients, and the implementation of secure virtual networks.
Experience
Work history, roles, and key accomplishments
Level 2 Technical Support Engineer
Micro-Age Kingston
Nov 2023 - Jul 2024 (8 months)
Expertly installed, configured, and optimized hardware and software systems, ensuring rapid resolution of tickets while adhering strictly to SLA guidelines. Provided timely and effective solutions to user requests and technical issues, delivering both onsite and remote support to enhance end-user satisfaction.
Application Support Analyst / Systems Admin
Cyberia Softwares
Jan 2021 - Sep 2023 (2 years 8 months)
Spearheaded the migration of on-premises data and email systems to Office 365, Azure, and SharePoint, ensuring seamless transitions to cloud environments. Developed and standardized a Dynamics 365 migration checklist, facilitating smooth migrations for multiple clients and optimizing their proficiency in utilizing ERP software solutions.
Application/Network Systems Support Analyst
Telus
Aug 2017 - Sep 2020 (3 years 1 month)
Designed, configured, and deployed Cisco VoIP solutions, including Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection, ensuring scalability and integration with existing network infrastructure. Monitored and maintained VoIP systems to ensure optimal performance, uptime, and call quality, while also resolving VoIP-related issues.
Education
Degrees, certifications, and relevant coursework
KUKerala University
Bachelor of Computer Applications, Computer Applications, Accounting, Commerce & Computers
1999 - 2002
Studied computer applications, accounting, commerce, and computers. Gained foundational knowledge in various aspects of computing and business.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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