Juliet Bewaji
@julietbewaji
IT Support Technician specializing in systems administration, Office 365, and network troubleshooting.
CanadaWhat I'm looking for
I am an IT Support Technician with 4+ years delivering technical assistance, systems administration, and multi-channel remote support to minimize downtime and maintain business continuity.
I manage Office 365 (Exchange Online, SharePoint, Teams, OneDrive), administer Active Directory, troubleshoot network devices (routers, switches, firewalls, VPNs), and perform hardware repairs and system maintenance. I streamlined user onboarding in Active Directory by 40% and implemented triaging that reduced critical ticket resolution times by 30%.
I hold a Diploma in Information System Security and multiple industry certifications (CompTIA A+, Network+, Security+), and I bring a customer-focused approach, strong documentation practices, and proven success meeting SLAs in onsite and remote support environments.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Silicon Valley Services
Jul 2023 - Present (2 years 5 months)
Diagnosed and resolved escalated system issues, managed Office 365 and Active Directory, and maintained network devices to minimize downtime; streamlined AD user onboarding, reducing processing time by 40%.
IT Support Technician
Penylan
Sep 2022 - Jun 2023 (9 months)
Managed Office 365 and Active Directory, triaged and resolved helpdesk tickets within SLAs, and implemented a triaging system that reduced critical ticket resolution times by 30%.
Education
Degrees, certifications, and relevant coursework
STSouthern Alberta Institute of Technology
Diploma, Information System Security
Diploma in Information System Security completed at Southern Alberta Institute of Technology in November 2025.
Federal University of Technology, Akure
Bachelor of Technology, Entrepreneurship
BTech in Entrepreneurship awarded by the Federal University of Technology, Akure in November 2016.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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