osama hashem
@osamahashem
Senior Travel Consultant delivering high-accuracy itineraries, excellent CX, and revenue-driven sales.
EgyptWhat I'm looking for
I am a results-driven Senior Travel Consultant with deep experience in global bookings, customer service, and consultative sales. I combine strong GDS expertise with IATA regulations to deliver accurate, compliant itineraries and optimized travel solutions.
In client-facing roles I consistently achieved high customer satisfaction—often 95%+—and maintained itinerary accuracy of 98%. I have a track record of increasing repeat business and improving measured satisfaction through personalized recommendations and fast post-sales support.
My technical toolkit includes Amadeus, Sabre, Galileo/Travelport, Salesforce and HubSpot CRMs, along with standard office and remote collaboration tools. I also bring experience in visa processing, corporate travel management, and ancillary revenue generation.
I am fluent in Arabic and English with beginner Spanish, and I value teamwork, clear communication, and continuous improvement to drive customer loyalty and commercial results.
Experience
Work history, roles, and key accomplishments
Senior Travel Consultant
PERA Travel
Jan 2025 - Present (1 year 5 months)
Drive revenue through consultative selling and cross-selling while maintaining high service quality; consistently meet or exceed monthly sales targets and manage corporate and leisure bookings with strong client retention.
English Instructor
Self-employed
Jan 2020 - Present (6 years 5 months)
Delivered English lessons to 30+ students across A1–B2 levels, created 15+ personalized lesson plans that improved student performance by ~25% and engagement by ~40%.
Travel Expert
ASAP Tickets
Dec 2023 - Jan 2025 (1 year 1 month)
Managed travel arrangements for 200+ global clients monthly, improved customer satisfaction by ~30%, ensured 98% itinerary accuracy, and generated average ancillary revenue of $5,000 per month.
Travel Consultant
Teleperformance Egypt
Jan 2023 - Aug 2023 (7 months)
Developed tailored itineraries for 100+ clients using multiple GDS platforms, reduced booking time per PNR by 15%, sustained 95% satisfaction, and increased repeat business by 20%.
Customer Service Representative
Vodafone UK
Aug 2021 - Dec 2021 (4 months)
Handled 100+ daily customer inquiries across billing and technical issues, achieved ~95% customer satisfaction through first-contact resolutions and cross-team coordination.
Education
Degrees, certifications, and relevant coursework
The Higher Institute of Tourism and Hotels
Bachelor of Tourism Studies, Tourism Studies
Grade: A+
Bachelor of Tourism Studies degree completed with an A+ honors, focusing on tourism and hotel operations.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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