Open to opportunities

Yousef Yasser

@yousefyasser

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Results-driven travel professional with a passion for exceptional service.

Egypt

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What I'm looking for

I am looking for a dynamic travel agency where I can apply my passion for travel and commitment to exceptional service.

I am a results-driven professional with over three years of experience in the travel industry, specializing in investigating agent errors and resolving complex customer cases. My journey began as a Travel Agent at Expedia, where I honed my skills in customer service and travel planning. I successfully assisted customers with flight and hotel bookings, ensuring they understood their rights and obligations while providing tailored recommendations to enhance their travel experiences.

Most recently, I worked as a Payout Agent at FlightHub, where I conducted thorough investigations into customer service errors, identifying root causes and implementing corrective measures. My ability to analyze complex cases and provide timely solutions has consistently exceeded client expectations. I am dedicated to leveraging my strong destination knowledge and meticulous planning skills to create seamless travel experiences for clients.

Experience

Work history, roles, and key accomplishments

Payout Agent

FlightHub

Aug 2023 - May 2024 (9 months)

Conducted investigations into customer service agent errors, resolving complex cases and implementing corrective measures. Collaborated with cross-functional teams to enhance customer experience and maintain accurate records of investigations.

Customer Service Problem Solving Data Analysis

Travel Advisor

FlightHub

Feb 2023 - Aug 2023 (6 months)

Assisted customers in booking flights and travel services, providing expert advice on destinations and managing booking requests efficiently. Maintained accurate records of customer interactions and resolved booking issues.

Customer Service Travel Advisory Payment Processing

Travel Agent

Expedia

Feb 2021 - Feb 2023 (2 years)

Explained travel terms to customers, assisted with bookings, and developed an online knowledge base to improve customer satisfaction. Researched vacation packages and resolved customer inquiries effectively.

Customer Service Communication Skills

Education

Degrees, certifications, and relevant coursework

Helwan University

Bachelor of Science, Psychology

2021 -

I am currently pursuing a Bachelor's degree in Psychology at Helwan University, where my coursework has provided a comprehensive foundation in psychological theories, research methods, and practical applications. My studies have equipped me with a deep understanding of human behavior, cognition, and emotional processes, preparing me to contribute effectively in various psychological settings.