Eman Amr
@emanamr
Results-driven Business Administration graduate with customer service expertise.
EgyptWhat I'm looking for
I am a results-driven Business Administration graduate with a strong academic background, holding a GPA of 3.59. With over 5 years of experience in customer service, sales, and hospitality, I have consistently exceeded sales targets by 20-25%, driving revenue growth and optimizing operational efficiency. My expertise lies in leveraging CRM systems and innovative upselling techniques to enhance guest experiences and streamline booking processes.
Currently, I work as a Reservation Specialist at Stella Stays, where I manage the end-to-end booking lifecycle for residential properties, achieving a 25% increase in upsell revenue. My commitment to guest satisfaction is reflected in my 4.9/5 rating, and I take pride in resolving inquiries efficiently while collaborating with cross-functional teams to optimize workflows. My previous role as a Digital Customer Service Officer at Banque Du Caire further honed my skills in customer acquisition and complaint resolution, where I successfully improved retention rates and streamlined onboarding processes.
Experience
Work history, roles, and key accomplishments
Reservation Specialist
Stella Stays
Apr 2024 - Present (2 years 2 months)
Manage the complete booking lifecycle for residential properties, achieving a 25% increase in upsell revenue and maintaining a 4.9/5 guest satisfaction rating. Collaborate with teams to optimize workflows and manage over 200 bookings monthly.
Reservation Specialist
Stella Stays
Apr 2024 - Present (2 years 2 months)
Manage the end-to-end booking lifecycle for residential properties, achieving a 25% increase in upsell revenue and maintaining a 4.9/5 guest satisfaction rating. Collaborate with teams to optimize workflows and manage over 200 bookings monthly.
Digital Customer Service Officer
Banque Du Caire
Jul 2020 - Present (5 years 11 months)
Acquire new customers through targeted promotions and resolve 95% of complaints on first contact. Streamline onboarding processes to reduce wait times by 30%, enhancing customer retention and loyalty.
Digital Customer Service Officer
Banque Du Caire
Jul 2020 - Present (5 years 11 months)
Acquire new customers through targeted promotions and resolve 95% of complaints on first contact. Streamline onboarding processes to improve customer retention and reduce wait times.
Front Office Intern
Holiday Inn Cairo City Stars
Aug 2017 - Sep 2017 (1 month)
Supported daily check-ins and guest inquiries, ensuring smooth hospitality operations. Gained practical experience in hospitality protocols and guest service standards.
Front Office Intern
Holiday Inn Cairo City Stars
Aug 2017 - Sep 2017 (1 month)
Supported daily check-ins and guest inquiries, gaining hands-on experience in hospitality operations and service standards.
Education
Degrees, certifications, and relevant coursework
Arab Academy for Science, Technology
Bachelor's Degree, Accounting & Finance
2015 - 2019
Grade: 3.59/4.0
Completed a Bachelor's Degree in Accounting & Finance with a GPA of 3.59/4.0. Coursework included Financial Analysis, Marketing Strategy, and Business Communication.
Availability
Location
EgyptAuthorized to work in
Job categories
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