Babatunde Olumuyiwa-Loko

As an incident Manager I lead high priority incidents from triage to resolution while coordinating all technical teams involved, I maintain strong customer communication during incidents and ensure a smooth, transparent recovery experience. I provide post incident reviews, identify root causes, and recommend improvements to prevent future issues.

I Supported a wide consumer range from clients, enhancing diversity and understanding of customer satisfaction. Improved technical writing skills through meticulous case documentation and worked within a team to drive key performance indicators.

Provided Tier 1/2 technical support for Microsoft products, resolving hardware/software and OS incidents, documenting RCA and improving knowledge base while meeting SLAs and customer satisfaction targets.

Assisted the Electrical Engineering department with maintenance and repair of electrical appliances, contributing to team projects and applying problem-solving to improve equipment reliability.

Interned as a bulk teller and customer service representative assistant, also providing support to the IT technician. Demonstrated strong organizational skills, work ethic, and efficient time management.

Supported branch operations as a bulk teller and customer service assistant while assisting IT technicians with occasional hardware and system support tasks over a one-year attachment.

Trained on the installation and maintenance of computer systems, gaining firsthand exposure to various computer technologies. Responsible for preparing work schedules, record keeping, and maintaining quality assurance and customer satisfaction.

Trained on installation and maintenance of computer systems, performed troubleshooting and diagnostics, and maintained service schedules and records to support technicians.

Worked as a clerk at Akerele Primary Health Care, assisting with community service initiatives. Acquired bookkeeping skills and developed strong communication and organizational abilities through group projects.

Completed secondary education and obtained the Secondary School Certificate Examination credential.

Completed secondary education and obtained the Secondary School Certificate Examination. The studies provided a broad academic foundation across various subjects.

Completed a Bachelor of Science degree in Electronics and Computer Engineering, achieving Second Class Honors. The curriculum covered fundamental principles and advanced topics in both electronics and computer systems.

Obtained an Ordinary National Diploma in Computer Engineering with Lower Credit. The program provided foundational knowledge in computer hardware, software, and engineering principles.

Completed primary education and obtained the First School Leaving Certificate. This foundational education covered basic literacy and numeracy skills.

Completed a Bachelor of Science in Electronics and Computer Engineering at Lagos State University, focusing on electronics and computing principles.

Awarded an Ordinary National Diploma in Computer Engineering with foundational coursework in computer systems and engineering practice.