Damilola Lawal
@damilolalawal1
Experienced technical support professional delivering fast, customer-focused IT troubleshooting and solutions.
NigeriaWhat I'm looking for
I am an experienced Technical Support professional with a strong track record of diagnosing and resolving hardware, software, and networking issues for internal and external users. I consistently maintain professionalism, clear communication, and timely documentation while working under service-level agreements.
In roles from Technical Support Engineer II to IT Support Officer and Data Entry Clerk, I implemented installations, remote troubleshooting, user training, and process improvements that increased customer proficiency and loyalty. I collaborated with teams to identify root causes, recommend improvements, and escalate gaps to ensure reliable outcomes.
I hold a B.Tech in Computer Science and completed the Google IT Support training; I thrive in fast-paced environments, prioritize effectively, and focus on delivering high-quality customer service and operational excellence.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Tek-Experts
Apr 2022 - Present (3 years 11 months)
Serve as primary point of contact for internal and external users, diagnosing and resolving hardware/software and networking issues, reducing resolution times and ensuring proper case documentation and escalation.
Information Technology Support Officer
Nilbel Tech
Feb 2021 - Mar 2022 (1 year 1 month)
Provided first-level support and remote troubleshooting for Windows, Android and macOS systems, configured email clients, delivered user training, and maintained case documentation to meet SLA commitments.
Data Entry Clerk
First Bank of Nigeria
Aug 2019 - Dec 2019 (4 months)
Maintained customer account records, handled customer inquiries and complaints, ensured data accuracy, and supported sales targets through accurate reporting and product recommendations.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Technology, Computer Science
Completed a Bachelor of Technology in Computer Science in 2021.
Availability
Location
NigeriaAuthorized to work in
Job categories
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