Abraham Thompson
@abrahamthompson
Client-focused customer support professional with strong data management and technical troubleshooting skills.
NigeriaWhat I'm looking for
I am a dedicated, client-focused professional with extensive experience in customer support, data management, and issue resolution, having worked across government programs, banking, and military training institutions.
In my most recent role as a Reintegration Officer/Consultant, I served as a primary point of contact for program beneficiaries, managed and validated large datasets of student enrolment, and investigated and resolved payment disputes to ensure service accuracy and integrity.
Earlier roles include ICT Engineer at a military training college—where I installed, monitored, and configured networks and over 200 computers—and Industrial Trainee and Bulk Teller roles in banking and aviation institutions, where I supported cash operations and hands-on electrical troubleshooting.
I combine strong communication, empathy, and problem-solving with technical proficiency in Microsoft Office 365, Google Workspace, Excel, Power BI, basic IT support and network configuration, seeking opportunities to apply these skills to improve service delivery and client outcomes.
Experience
Work history, roles, and key accomplishments
Reintegration Officer
HR Indexx Limited
Jul 2019 - Apr 2024 (4 years 9 months)
Served as primary contact for Presidential Amnesty Programme beneficiaries, managing reintegration, validating large student enrollment datasets, and resolving payment disputes to ensure accurate sponsorship disbursements.
ICT Engineer
Armed Forces Command and Staff College
Feb 2013 - Jul 2019 (6 years 5 months)
Managed and maintained computer facilities, configured and deployed networking equipment for over 200 workstations, and implemented network solutions to provide reliable connectivity across the college campus.
Industrial Trainee
Nigerian College of Aviation Technology
Apr 2011 - Sep 2011 (5 months)
Completed six-month industrial training involving hands-on workshop practice, electrical troubleshooting, and maintenance of generators and power systems.
Bulk Teller
Intercontinental Bank Plc
Mar 2007 - Feb 2008 (11 months)
Processed cash lodgements and managed account crediting, assisted cash officer with collation and summation of cash figures, and maintained high accuracy in customer transactions.
Education
Degrees, certifications, and relevant coursework
BUBaze University
Master of Engineering, Computer Engineering
2025 -
Currently enrolled in a Master of Engineering in Computer Engineering program at Baze University, focusing on advanced engineering concepts and applied research.
AUAhmadu Bello University
Bachelor of Engineering, Electrical Engineering
2008 - 2013
Completed a Bachelor of Engineering in Electrical Engineering with coursework and practical training in electrical systems and power engineering.
KPKaduna Polytechnic
National Diploma, Electrical & Electronics Engineering
2003 - 2006
Earned a National Diploma in Electrical and Electronics Engineering with practical workshop experience and technical coursework.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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