Etuk Frank
@etukfrank
Solution-oriented and results-driven Computer Engineering professional
What I'm looking for
I am a highly motivated and experienced IT professional with a strong background in computer engineering. With over 2 years of experience in providing comprehensive technical support, I have developed a proven track record of troubleshooting hardware and software issues, implementing effective solutions, and ensuring seamless IT operations.
Throughout my career, I have demonstrated expertise in planning, installing, managing, and securing information technology infrastructure. I possess excellent leadership and communication skills, with the ability to articulate ideas into instructions or information for productive teamwork.
I am highly adaptable and have a strong ability to provide exceptional customer support in technical and diverse settings. I am committed to staying updated with the latest trends and technologies in IT support and am passionate about continuous improvement.
Experience
Work history, roles, and key accomplishments
IT Support Officer
United Bank for Africa (UBA)
Feb 2022 - Present (3 years 4 months)
Provided comprehensive technical support to bank staff for hardware, software, and network-related issues, ensuring minimal disruption to banking operations.
Field Support/Network Engineer
Connect Surf Smile Limited
Jul 2021 - Jan 2023 (1 year 6 months)
Carried out installations and maintenance at customer premises, taught and coached site engineers, and assisted through remote control and phone calls for site engineers during difficulties in Mikrotik and Cambium installations.
Office Assistant (Internship)
ExxonMobil Nigeria
May 2018 - Mar 2019 (10 months)
Provided regular status reports on IT equipment to superior officers, presented creative new ideas to enhance systems and networking equipment, and maintained network infrastructures.
IT Support Officer (Internship)
Radio Nigeria - Atlantic FM
Mar 2018 - May 2018 (2 months)
Handled networking tools, ensured network sharing among offices, and assisted in troubleshooting hardware and software problems.
Education
Degrees, certifications, and relevant coursework
Etuk hasn't added their education
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