IDRIS MEKUDI
@idrismekudi
IT Support Professional who improves service operations, troubleshoots hardware/software, and strengthens network performance and security.
NigeriaWhat I'm looking for
I’m an IT Support Professional and IT Service Management practitioner with a proven track record of driving operational excellence. I reduced incident resolution times by 20% through process optimization and implemented a new ticketing system, boosting customer satisfaction by 15%.
In my current role, I provide day-to-day technical support to employees on hardware and software issues across the region, supporting MS Office 365 and continuously improving critical infrastructure on site. I troubleshoot problems from in-house software to smartphones, laptops, and printers, and I manage support actions through ticketing systems while supporting IT assets globally with lifecycle management. I’ve also upgraded over 100 computers to the latest Windows version and domain, improving security, performance, and system efficiency by deploying Cisco and Ubiquiti wireless access points.
Earlier, as a Technical Support Engineer Team Lead, I delivered Tier 1 and Tier 2 support remotely across EMEA and managed Microsoft 365/O365 and licensing. I’ve also built strong network foundations through roles like System Support Engineer, including campus-wide Ubiquiti radio setup, and I bring a collaborative leadership style—training clients and new recruits to solve problems confidently and fast.
Experience
Work history, roles, and key accomplishments
Provided day-to-day Tier 1/Tier 2 IT support to regional employees for hardware and software issues, using ticketing systems and coordinating with internal teams and vendors. Upgraded 100+ computers to the latest Windows version and domain and configured Cisco/Ubiquiti wireless access points to improve connectivity, security, and system performance.
Technical Support Engineer Team Lead
Tek Experts Nigeria Limited
Nov 2020 - Oct 2021 (11 months)
Delivered remote and phone/chat/email support for customer OS deployments and upgrades, including migrating Windows 7/8/8.1 to Windows 10. Managed Microsoft Office/M365/O365 upgrades and licensing, provided advanced troubleshooting as the primary contact, and trained clients and new recruits.
System Support Engineer
Crawford University
Jul 2019 - Jun 2020 (11 months)
Checked computer hardware functionality and ensured hardware and software were configured and installed correctly. Configured Ubiquiti radio systems campus-wide to enhance network coverage and connectivity.
It Support Engineer
Tech Horizon Nigeria Limited
Feb 2017 - Apr 2019 (2 years 2 months)
Assisted team members by supporting customer queries and troubleshooting complex hardware and software issues to ensure smooth operations. Configured and tested new hardware and software, traveled to client sites for installs/troubleshooting, and trained junior IT students.
Customer Service Officer
Ecobank Nigeria Limited
Feb 2016 - Jan 2017 (11 months)
Addressed client inquiries and resolved issues to improve customer experiences while enhancing the bank’s document filling system to streamline information retrieval.
Education
Degrees, certifications, and relevant coursework
The Polytechnic, Ibadan
Higher National Diploma (HND), Computer Science
Completed an HND in Computer Science at The Polytechnic, Ibadan in 2018.
The Polytechnic, Ibadan
Ordinary National Diploma (OND), Computer Science
Completed an OND in Computer Science at The Polytechnic, Ibadan in 2015.
Tech College
Senior School Certificate Examination (SSCE)
Completed the Senior School Certificate Examination (SSCE) at Tech College in Lagos in 2011.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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