Arslan Mahmood

I am a detail-oriented data and business professional with hands-on experience in reporting, client success, and technical support. I combine technical skills in SQL, Excel, and Tableau with strong customer-facing abilities to deliver actionable insights and reliable support.

In my role as a Technical Support Advisor I consistently ranked in the top 20% of team metrics and supported over 100 customers weekly, achieving a 90%+ customer satisfaction rating while documenting interactions in CRM systems.

As Founder of Client Compass Solutions I developed business partnerships, managed budgeting and forecasting, and led teams through change with clear communication and practical guidance. I also served as a Digital & IT Support Specialist where I troubleshot network issues, developed equipment best practices, and analyzed processes for efficiency gains.

I hold a Diploma in Computer Programming (Durham College) and a Google Data Analytics Professional Certificate. I am seeking a remote-first opportunity as a junior data analyst, reporting specialist, or customer success associate where I can apply my data skills and client-focused mindset to drive measurable improvements.