I’m seeking a remote operations or implementation role where I can combine client communication, systems thinking, and process coordination. I’m motivated by roles that allow me to bring clarity to moving parts, support cross-functional teams, and grow into greater responsibility over time.
Looking for a job
Arslan Mahmood
@azzlan
Hello my names Arslan, I’m someone who values growth, responsibility, and steady progress. Nice 2 meet you!
CanadaWhat I'm looking for
I’m a calm, reliable operations and client support professional with a background in tech and small business. In my current technical support role, I assist users daily with complex system and device issues, maintaining high service standards while managing multiple cases simultaneously.
As the founder of a small web services business, I’ve built and deployed websites end-to-end, from client discovery and planning to implementation and launch, delivering structured solutions that improved client visibility and digital presence.
I’m comfortable working in remote environments, using tools like Excel, Google Workspace, and collaborative platforms to track progress, document workflows, and support cross-functional communication.
My focus is on growing into operations and implementation roles where I can help teams run more efficiently, support client onboarding, and contribute to scalable systems over the long term.
Experience
Work history, roles, and key accomplishments
Current
• Managed case workflow across multiple systems
• Documented technical resolutions to improve internal knowledge sharing
• Escalated complex cases cross-functionally
• Maintained SLA compliance
• Guided users through structured troubleshooting processes
• Have above 90% CSAT (Customer satisfaction)
• Surpassed my Metric goals on a Monthly Basis
CS
Current
Founder & Digital Consultant
Client Compass Solutions
Dec 2022 - Present (3 years 3 months)
• Led end-to-end client onboarding from discovery to delivery
• Translated client requirements into structured project plans
• Coordinated timelines and deliverables
• Implemented web systems and hosting environments
• Managed client communication throughout project lifecycle
TA
Operations & Technical Coordinator
Team Auto
Dec 2021 - Oct 2023 (1 year 10 months)
• Managed internal technical systems including databases, troubleshooting workflows.
• Coordinated scheduling, intake processes, and day-to-day shop operations
• Led website development and managed digital marketing.
• Oversaw vendor relationships and procurement for signage, business materials, and promotional assets
• Supported hiring coordination and operational resource planning
Education
Degrees, certifications, and relevant coursework
Durham College
Diploma, Computer Programming
Completed a Diploma in Computer Programming with coursework in Database Management, Data Structures, and Software Development.
Availability
Looking for a job
Location
CanadaAuthorized to work in
Portfolio
clientcompasssolutions.comSalary expectations
35k-60k USD
Social media
Job categories
Skills
ExcelAutomation ToolsJavaScriptCanvaGitGitHubVisual StudioMicrosoft OfficeGoogle WorkspaceProblem SolvingClient CommunicationGmailiOSMacOS RemoteProject CoordinationAgileStakeholder Relationship ManagementCRMCRM ToolsKPI TrackingKPI AnalysisKPIs And MetricsRemote TeamRemote WorkRemote SupportRemote Team ManagementImplementationImplementation Support
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