Open to opportunities

Emmanuel Onwuagha

@emmanuelonwuagha

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Technical support professional skilled in problem-solving and customer service.

Canada

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in technical support and customer success.

I am a dedicated technical support professional with a strong background in troubleshooting and resolving complex issues. Currently, I work at Raadl IT Solutions, where I provide prompt and effective technical assistance to end-users through various channels. My experience includes diagnosing hardware, software, and network-related issues, ensuring minimal downtime for users. I pride myself on my ability to collaborate effectively with teams and adapt to dynamic environments, consistently meeting and exceeding performance targets.

Previously, I served as a Customer Success Advisor at Feman Media Agency Ltd, where I built and maintained strong relationships with customers, ensuring high levels of satisfaction and retention. I acted as the main point of contact for customers, providing personalized support and guidance. My role involved onboarding new clients and analyzing customer feedback to communicate insights to the product development team, ultimately improving our offerings.

With a solid educational foundation in Information Technology and Management, I am continuously seeking to enhance my skills, currently pursuing the Google IT Support Professional certification. I am passionate about delivering exceptional customer service and contributing to team success.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Representative

Current

Raadl IT Solutions

Aug 2023 - Present (1 year 10 months)

Provided prompt and effective technical assistance to end-users via phone, email, and live chat. Diagnosed and resolved hardware, software, and network-related issues to ensure minimal downtime.

Technical Support Troubleshooting Ticketing Systems Software Configuration

Customer Success Advisor

Feman Media Agency Ltd

Sep 2020 - Jul 2023 (2 years 10 months)

Built and maintained strong relationships with customers, ensuring high levels of satisfaction and retention. Acted as the main point of contact for customers, providing guidance, product knowledge, and personalized support.

Customer Relationship Management Customer Onboarding Product Knowledge Customer Feedback Analysis CRM Tools

IT Operations Associate

Zetra Energy

Nov 2015 - Feb 2017 (1 year 3 months)

Coordinated with cross-functional teams to implement strategic IT initiatives, fostering collaboration and communication across departments. Streamlined helpdesk operations by creating an organized ticketing system, resulting in faster response times and increased user satisfaction.

IT Operations Technical Support IT Project Management Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Imo State University

MSc: Management, Management

Focused on advanced management principles and practices. Developed skills in strategic planning, organizational behavior, and project management.

Zenith University College

BBa: Business Information Systems, Business Information Systems

Studied the integration of business processes with information technology. Gained expertise in systems analysis, database management, and IT strategy.

University of Cape Coast

BSc: Information Technology, Information Technology

Acquired foundational knowledge in information technology, including software development, network administration, and IT infrastructure. Developed problem-solving and technical skills essential for IT roles.