Open to opportunities

Pranav Mahajan

@pranavmahajan

Technical Support Advisor with 6+ years delivering troubleshooting and customer-focused resolution in high-volume environments.

Canada

Message

What I'm looking for

I’m looking for a fast-paced team where I can own customer issues end-to-end, improve support processes with documentation and root-cause analysis, and grow into data-driven operations or business analysis work.

I’m a Technical Support Advisor with 6+ years of experience delivering technical and service-based support in high-volume, fast-paced environments. I troubleshoot software, system access, and connectivity issues, guide users step-by-step to resolution, and keep accurate documentation across omnichannel support (phone, email, and digital).

I own support cases from intake through escalation, maintaining case ownership and follow-up while improving team efficiency through knowledge base and internal support materials. I’ve also brought operations and analysis experience—supporting inventory/order workflows, performing data validation and inventory reconciliation (improving accuracy by 30%), and generating Excel-based reports to drive monitoring and process improvements.

Experience

Work history, roles, and key accomplishments

Technical Support Advisor

Transcom

Jul 2022 - Jun 2026 (3 years 11 months)

Provided first-level technical support to 150+ customers weekly via phone and digital channels, troubleshooting software, access, and connectivity issues. Managed support tickets, maintained knowledge base documentation, and escalated complex problems while driving improvements to reduce repeat incidents.

Technical Customer Support Troubleshooting Knowledge Base Root Cause Analysis Escalation Handling

Business Analyst (Operations)

KKIron Store

Mar 2020 - Apr 2022 (2 years 1 month)

Supported operational workflows including customer order tracking, inventory management, and business documentation. Performed data validation and inventory reconciliation, improving accuracy by 30%, and produced Excel-based reports to support operational monitoring and decision-making.

Business Analysis Operations Management Data Validation Inventory Reconciliation Excel reporting Documentation And Reporting Process Improvement

Operations Administrator

FedEx Ground

Aug 2019 - Mar 2020 (7 months)

Supported high-volume logistics operations including sorting, shipment tracking, and processing shipments while maintaining accurate system records. Investigated shipment discrepancies, followed SOPs for quality and safety, and coordinated with internal teams in a deadline-driven environment.

Logistics Operations Shipment Tracking Time Management