Open to opportunities

Sid Saad

@sidsaad

I am a customer-success-focused SaaS implementation consultant skilled in technical support, API integrations, and client enablement.

Canada

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What I'm looking for

I'm seeking a customer-facing SaaS implementation or customer success role where I can lead deployments, solve technical challenges, enable clients, and grow on a collaborative team.

I am a results-driven implementation consultant with hands-on experience deploying AI chatbot solutions and telehealth software for midmarket and enterprise clients. I partner closely with customers to ensure successful go-lives and product adoption.

At Ada, I led onboarding, training, and integration efforts while acting as a subject-matter expert to resolve client challenges and deliver solutions on schedule. I consistently collaborated with cross-functional teams to optimize product functionality and client outcomes.

My background includes technical support roles where I troubleshot HTML, CSS, JavaScript, and API issues, maintained sandbox environments, and supported internal QA and support workflows. I also managed a portfolio of 200 SMB clients and implemented enterprise support workflows in Zendesk.

I thrive in fast-paced, high-growth SaaS environments and focus on client enablement, retention, and scalable processes. I bring a practical blend of technical troubleshooting, customer success, and professional services experience to every engagement.

Experience

Work history, roles, and key accomplishments

Implementation Consultant

Ada Support Inc.

Jan 2023 - Feb 2024 (1 year 1 month)

Implemented AI chatbot solutions for midmarket and enterprise clients, leading onboarding, training, and integrations to achieve successful go-live within agreed timeframes.

Chatbot SaaS Implementation Onboarding Zendesk Salesforce Troubleshooting

Technical Support Advisor

Ada Support Inc.

Feb 2022 - Jan 2023 (11 months)

Provided technical support and resolved complex product issues, maintaining platform integrity and internal sandboxes to reproduce and triage bugs.

HTML CSS JavaScript Zendesk Salesforce Gorgias

Customer Success Associate

OnCall Health

Apr 2021 - Feb 2022 (10 months)

Managed a portfolio of 200 SMB clients, delivering technical support, training new hires, and implementing enterprise Zendesk workflows to improve support efficiency.

Customer Success Zendesk Account Management Training Knowledge Base Workflows

Product Specialist

Bold Commerce

Aug 2020 - Mar 2021 (7 months)

Provided e-commerce product support and troubleshooting for Shopify and BigCommerce stores, delivering post-installation fixes and meeting service response targets.

Shopify BigCommerce E Commerce Troubleshooting Customer Support Client Communication

Education

Degrees, certifications, and relevant coursework

Centennial College

Computer Systems Technology - Networking

Completed coursework in Network Security, Voice over IP, PC Hardware, Unix/Linux, WAN Technologies, Data Center, Computer Forensics, Routing & Switching, Windows Server, and Network Services.