Sid Saad
@sidsaad
I am a customer-success-focused SaaS implementation consultant skilled in technical support, API integrations, and client enablement.
CanadaWhat I'm looking for
I am a results-driven implementation consultant with hands-on experience deploying AI chatbot solutions and telehealth software for midmarket and enterprise clients. I partner closely with customers to ensure successful go-lives and product adoption.
At Ada, I led onboarding, training, and integration efforts while acting as a subject-matter expert to resolve client challenges and deliver solutions on schedule. I consistently collaborated with cross-functional teams to optimize product functionality and client outcomes.
My background includes technical support roles where I troubleshot HTML, CSS, JavaScript, and API issues, maintained sandbox environments, and supported internal QA and support workflows. I also managed a portfolio of 200 SMB clients and implemented enterprise support workflows in Zendesk.
I thrive in fast-paced, high-growth SaaS environments and focus on client enablement, retention, and scalable processes. I bring a practical blend of technical troubleshooting, customer success, and professional services experience to every engagement.
Experience
Work history, roles, and key accomplishments
Implementation Consultant
Ada Support Inc.
Jan 2023 - Feb 2024 (1 year 1 month)
Implemented AI chatbot solutions for midmarket and enterprise clients, leading onboarding, training, and integrations to achieve successful go-live within agreed timeframes.
Technical Support Advisor
Ada Support Inc.
Feb 2022 - Jan 2023 (11 months)
Provided technical support and resolved complex product issues, maintaining platform integrity and internal sandboxes to reproduce and triage bugs.
Customer Success Associate
OnCall Health
Apr 2021 - Feb 2022 (10 months)
Managed a portfolio of 200 SMB clients, delivering technical support, training new hires, and implementing enterprise Zendesk workflows to improve support efficiency.
Product Specialist
Bold Commerce
Aug 2020 - Mar 2021 (7 months)
Provided e-commerce product support and troubleshooting for Shopify and BigCommerce stores, delivering post-installation fixes and meeting service response targets.
Education
Degrees, certifications, and relevant coursework
Centennial College
Computer Systems Technology - Networking
Completed coursework in Network Security, Voice over IP, PC Hardware, Unix/Linux, WAN Technologies, Data Center, Computer Forensics, Routing & Switching, Windows Server, and Network Services.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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