Abdul Moiz
@abdulmoiz33
Customer Service Specialist at IBEX GLOBAL SOLUTIONS who resolved urgent Amazon US/UK escalations and achieved 95% customer satisfaction.
PakistanWhat I'm looking for
At IBEX GLOBAL SOLUTIONS, I supported Amazon US and UK customers with order, payment, account, product, and service issues, including Prime Video and AWS. I handled high-volume calls, email, and chat while maintaining accurate case records and following service standards.
I owned urgent customer escalations and coordinated with internal logistics teams to expedite time-sensitive orders and reach satisfactory outcomes. I achieved a reported 95% customer satisfaction rate.
At MINDBRIDGE PVT LTD, I handled customer inquiries, escalations, and order processing, achieving a reported 98% customer satisfaction rate and contributing to a 20% reduction in order-processing errors. Earlier, as a Sales Specialist at SIMPLY LOGISTICS SERVICES, I used CRM workflows to track leads and trained junior sales staff.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
IBEX Global Solutions
Apr 2025 - Sep 2026 (1 year 5 months)
Managed high-volume live customer operations for Amazon US and UK customers, resolving order, payment, account, and service issues. Handled 70-80 calls per day and achieved a 95% customer satisfaction rate.
Customer Service Representative
Mindbridge Pvt Ltd
Jun 2023 - Jun 2025 (2 years)
Resolved customer inquiries and service requests in a high-volume support environment, meeting SLAs and handling escalations. Achieved a 98% customer satisfaction rate and contributed to a 20% reduction in order-processing errors.
Sales Specialist
Simply Logistics Services
Nov 2022 - Apr 2023 (5 months)
Conducted market analysis and prospect research to identify new business opportunities. Managed leads and customer information through CRM systems and trained junior sales staff, contributing to a 20% improvement in team performance.
Education
Degrees, certifications, and relevant coursework
Virtual University of Pakistan
Bachelor's, Applied Mathematics
2023 -
Pursuing a Bachelor's degree in Applied Mathematics, ongoing since 2023.
Scholars College
Associate, Engineering
2020 - 2022
Completed an Associate degree in Engineering from 2020 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
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