Shawaiz Rafeeq

Provided real-time customer and driver support through chat and calls, addressing ride-related concerns efficiently. Utilized Chatterbox software to manage and resolve inquiries, ensuring timely and accurate issue resolution.

Provided prompt and courteous assistance to customers in-person, maintaining comprehensive knowledge of products and services. Conducted customer satisfaction surveys and gathered feedback to drive continuous improvement.

Provided technical assistance and support to customers, diagnosing and resolving technical problems. Collaborated with IT teams to escalate complex issues and possessed advanced Excel skills for data manipulation.

Managed inbound and outbound calls for sales and customer support, and provided assistance via chat and email. Facilitated Zoom sessions to help customers learn about the product and enhance satisfaction.

Worked as an agent in the Uber Eats Restaurant project on Salesforce, solving queries and issues for restaurants including menu, documentation, and onboarding issues.

Conducted outbound sales calls for medical devices and provided inbound support for device setup and troubleshooting. Identified upselling opportunities and achieved sales targets.

Conducted outbound sales calls to promote and sell internet devices and packages, and provided inbound customer support. Maintained accurate records using CRM software and consistently met sales targets.

Pursued Bachelor of Science in Computer Science, with an academic break due to the COVID-19 pandemic.

Completed Intermediate education from Karachi Board in 2017.

Completed Matriculation from Lahore Board in 2015.