Azlan Khan
@azlankhan
Results-oriented customer support and sales specialist with proven success.
What I'm looking for
I am a dedicated Customer Support & Sales Executive with over four years of experience in delivering exceptional service and driving revenue growth. My career began at Walmart, where I honed my skills in customer support, assisting customers via phone, email, and chat. I consistently maintained high customer satisfaction scores by resolving issues efficiently and professionally, demonstrating my commitment to customer care.
Transitioning into a sales role at Haider TMQ Pvt. Ltd., I spearheaded outbound B2C and B2B sales campaigns, exceeding monthly targets by over 20%. My ability to build and maintain a pipeline of qualified leads and deliver persuasive product presentations has led to improved closing ratios and recognition as a “Top Performer” for three consecutive quarters. I thrive in collaborative environments, working with cross-functional teams to optimize sales processes and enhance customer engagement strategies.
Experience
Work history, roles, and key accomplishments
Customer Support & Sales Executive
TMQ Pvt. Ltd.
Oct 2023 - Present (1 year 10 months)
Spearheaded outbound B2C and B2B sales campaigns, consistently exceeding monthly targets by 20%+. Built and maintained a pipeline of qualified leads, closing high-conversion sales through consultative techniques.
Customer Support Representative
Walmart
Oct 2021 - Present (3 years 10 months)
Delivered exceptional customer service for Walmart USA via phone, email, and chat support. Assisted customers with order placements, delivery tracking, refunds, and general inquiries, maintaining high CSAT scores.
Education
Degrees, certifications, and relevant coursework
University of Lahore
Bachelor of Science, Biotechnology
2018 - 2022
Studied biotechnology at the University of Lahore from February 2018 to April 2022. Gained foundational knowledge in biological sciences and related fields.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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